International Voice & Non Voice

Talent Acquaintance; New Delhi; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Talent Acquaintance in New Delhi, India seeks a Customer Support professional to handle inquiries and resolve issues across multiple channels. You will develop thorough knowledge of products and services, collaborate with internal teams to enhance the customer experience, and identify opportunities to upsell and cross-sell.

This role requires excellent communication, strong problem-solving and analytical skills, adaptability to a fast-paced environment, and meticulous record-keeping.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Aufgaben

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Organizational skills

Adaptability

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.