International Voice & Non Voice

Talent Acquaintance; Chennai District; Sur place; INR 200 000 - 260 000; Plein temps

Résumé du poste

Talent Acquaintance in Chennai is seeking a Customer Support professional to handle inquiries across voice, chat, and email, resolving issues professionally. You will provide exceptional service, collaborate with internal teams to improve the customer experience, and build and maintain thorough knowledge of products and services.

The role also involves identifying upsell and cross-sell opportunities while maintaining accurate records of all customer interactions and transactions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication

Interpersonal skills

Adaptability

Problem-solving

Analytical skills

Tech proficiency

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.