International voice and chat process

Tech Mahindra; Mumbai; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

One-way cab facility

Quick onboarding process

Competitive benefits package

Job summary

Tech Mahindra in Mumbai is hiring for an international chat and voice process role requiring prior experience. The position entails handling Voice Process and Chat Process, with rotational 24x7 shifts and a focus on delivering high-quality customer service.

Eligible candidates include those with experience in international voice processes. The company offers a quick onboarding process, cab facility within designated boundaries, and a competitive benefits package.

Responsibilities

• Voice Process/Chat Process handling.
• Provide excellent customer service to clients across different time zones.
• Resolve customer queries effectively and efficiently.
• Demonstrate strong communication and interpersonal skills.

Job description

TECH MAHINDRA - HIRING FOR INTERNATIONAL CHAT & VOICE PROCESS - EXPERIENCED

LOCATION : Mumbai

NOTE- ONLY MUMBAI CANDIDATES CAN APPLY

Eligibility:

• Candidates with 6 months of international voice process experience are also welcome to

Selection Process:

• HR Interview
• VNA (Voice and Accent) Assessment
• Ops Interview

Compensation:

• Experienced Candidates: Up to 5.5 LPA (depending on your last CTC and performance in the interview and process)

Shift Requirements:

• Candidates should be comfortable working rotational shifts 24*7

Perks and Benefits:

• One-way cab facility (for addresses within designated boundaries)
• Quick onboarding process
• Competitive benefits package

Key Responsibilities:

• Voice Process/Chat Process
• Provide excellent customer service to clients across different time zones
• Resolve customer queries effectively and efficiently
• Demonstrate strong communication and interpersonal skills