Hiring For Chat and Voice Process - Tech Mahindra

Tech Mahindra; Mumbai; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

One-way cab facility

Quick onboarding process

Competitive benefits package

Job summary

Tech Mahindra in Mumbai is seeking an experienced professional for international chat and voice process roles. The candidate will provide customer support across time zones, resolve queries, and demonstrate strong communication skills. Rotational shifts 24x7 are required, with HR interview, VNA assessment, and ops interview as part of the process.

Cabs and a quick onboarding are offered as benefits. The role targets experienced candidates with exposure to voice processes and a willingness to

Qualifications

• Candidates with 6 months of international voice process experience are welcome.
• Must be willing to work in Mumbai location and rotational shifts.
• Selection includes HR Interview, VNA Assessment, and Ops Interview.

Responsibilities

• Voice Process/Chat Process
• Provide excellent customer service to clients across different time zones
• Resolve customer queries effectively and efficiently
• Demonstrate strong communication and interpersonal skills

Skills

Voice process

Chat process

Customer service

Communication skills

Job description

TECH MAHINDRA - HIRING FOR INTERNATIONAL CHAT & VOICE PROCESS - EXPERIENCED

Key Responsibilities:

• Voice Process/Chat Process
• Provide excellent customer service to clients across different time zones
• Resolve customer queries effectively and efficiently
• Demonstrate strong communication and interpersonal skills

LOCATION : Mumbai

NOTE- ONLY MUMBAI CANDIDATES CAN APPLY

Eligibility:

• Candidates with 6 months of international voice process experience are also welcome to

Selection Process:

• HR Interview
• VNA (Voice and Accent) Assessment
• Ops Interview

Compensation:

• Experienced Candidate's: Up to 5.5 LPA (depending on your last CTC and performance in the interview and process)

Shift Requirements:

• Candidates should be comfortable working rotational shifts 24*7

Perks and Benefits:

• One-way cab facility (for addresses within designated boundaries)
• Quick onboarding process
• Competitive benefits package