International Travel Ticketing Executive

Technomine; Ahmedabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

Technomine is seeking a travel operations professional to monitor flight schedules, manage rebookings, and coordinate with airlines and partners to ensure a seamless travel experience.

You will respond to customer inquiries, resolve issues promptly, and maintain accurate records across booking systems while preparing end-of-shift reports for critical updates.

Responsibilities

• Monitor and update flight schedules with full accuracy
• Handle rebookings, last-minute changes, and cancellations
• Coordinate with airlines and travel partners to confirm bookings
• Resolve flight-related issues efficiently and professionally
• Respond promptly to customer inquiries during out-of-hours support windows
• Resolve customer concerns while ensuring a seamless travel experience
• Communicate changes in travel plans clearly and courteously
• Manage booking systems and maintain accurate travel records
• Document all customer interactions and transactions accurately
• Prepare detailed end-of-shift reports highlighting tasks completed, pending issues, and critical updates
• Handle back-office administration including CRM updates and internal communication
• Take immediate action to resolve travel disruptions and urgent cases
• Coordinate with airlines, suppliers, and internal teams
• Escalate complex issues to daytime teams with clear handover notes
• Collaborate with airline partners, suppliers, and internal teams
• Maintain clear and professional communication across all channels
• Support smooth travel operations through timely coordination

Skills

Customer service

Communication

Team collaboration

Problem solving

Tools

CRM software

Booking systems

Job description

At Technomine, we don’t just offer jobs – we build careers.

With a strong legacy of growth, innovation, and people-first values, we create an environment where you can learn, grow, and excel.

Join a company that values diversity, celebrates achievements, and empowers you to grow alongside a passionate, award-winning team.

• Monitor and update flight schedules with full accuracy
• Handle rebookings, last-minute changes, and cancellations
• Coordinate with airlines and travel partners to confirm bookings
• Resolve flight-related issues efficiently and professionally
• Respond promptly to customer inquiries during out-of-hours support windows
• Resolve customer concerns while ensuring a seamless travel experience
• Communicate changes in travel plans clearly and courteously
• Manage booking systems and maintain accurate travel records
• Document all customer interactions and transactions accurately
• Prepare detailed end-of-shift reports highlighting tasks completed, pending issues, and critical updates
• Handle back-office administration including CRM updates and internal communication
• Take immediate action to resolve travel disruptions and urgent cases
• Coordinate with airlines, suppliers, and internal teams
• Escalate complex issues to daytime teams with clear handover notes
• Collaborate with airline partners, suppliers, and internal teams
• Maintain clear and professional communication across all channels
• Support smooth travel operations through timely coordination