International Ticketing Executive

Smart Flyfares; Zirakpur; On-site; INR 300,000 - 600,000; Full time

Job summary

Smart Flyfares is seeking a motivated travel sales professional to handle inquiries, tailor international flight options, and convert inquiries into bookings. You will provide competitive quotes, manage complex itineraries, and maintain excellent customer relationships across multiple channels.

The role requires knowledge of GDS systems, fare rules, and strong closing skills, with a target-driven mindset and ability to work in a dynamic travel environment.

Qualifications

• Experience in international travel sales or airline ticketing.
• Knowledge of airline fare rules and ticketing procedures.
• Experience with high-volume travel leads and CRM.
• Strong communication and closing skills.
• Fluency in English; additional languages are a plus.

Responsibilities

• Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.
• Understand customers travel requirements, including destinations, travel dates, preferred airlines, baggage needs, and budget.
• Search and compare international flight options and provide customers with the best available choices.
• Prepare and present competitive airfare quotations.
• Convert inquiries and leads into confirmed flight bookings.
• Follow up with potential customers and maintain strong customer relationships.
• Assist customers with itinerary changes, cancellations, rebooking, and other travel-related requests.
• Provide accurate information regarding fares, baggage allowances, airline policies, and booking conditions.
• Upsell or cross-sell suitable travel options when appropriate.
• Maintain accurate customer and booking information in the companys CRM or booking system.
• Meet or exceed monthly sales, conversion, and revenue targets.
• Stay updated on airline schedules, international routes, fare rules, promotions, and travel policies.
• Deliver excellent customer service and ensure a smooth booking experience.

Skills

International travel sales

GDS knowledge

CRM & lead management

Negotiation & closing

Customer service excellence

Fluent English

Tools

Amadeus

Sabre

Galileo

Job description

Role & responsibilities

• Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.


• Understand customers travel requirements, including destinations, travel dates, preferred airlines, baggage needs, and budget.


• Search and compare international flight options and provide customers with the best available choices.


• Prepare and present competitive airfare quotations.


• Convert inquiries and leads into confirmed flight bookings.


• Follow up with potential customers and maintain strong customer relationships.


• Assist customers with itinerary changes, cancellations, rebooking, and other travel-related requests.


• Provide accurate information regarding fares, baggage allowances, airline policies, and booking conditions.


• Upsell or cross-sell suitable travel options when appropriate.


• Maintain accurate customer and booking information in the companys CRM or booking system.


• Meet or exceed monthly sales, conversion, and revenue targets.


• Stay updated on airline schedules, international routes, fare rules, promotions, and travel policies.


• Deliver excellent customer service and ensure a smooth booking experience.

Preferred candidate profile

• Previous experience in international travel sales, airline ticketing, travel agency, or a similar role is preferred.


• Strong knowledge of international flight routes, airlines, and airfare structures.


• Experience with GDS systems such as Amadeus, Sabre, or Galileo is an advantage.


• Excellent communication and interpersonal skills.


• Strong sales, negotiation, and closing abilities.


• Ability to work with sales targets and handle multiple customer inquiries.


• Good computer skills and familiarity with CRM, email, WhatsApp, and online booking systems.


• Strong attention to detail, particularly when handling passenger and itinerary information.


• Ability to work independently as well as part of a team.


• Fluency in English is required; additional languages are an advantage.

Preferred Skills

• Experience selling Canada-India, India-Canada, USA, UK, Middle East, Europe, and other international routes.


• Knowledge of airline fare rules, baggage policies, refunds, exchanges, and ticketing procedures.


• Experience working with high-volume travel leads.


• Strong follow-up and customer relationship management skills.


• Target-oriented and motivated by commissions and sales performance.