International Technical Support | NOIDA | Voice

NLB Services; Dadri; On-site; INR 350,000 - 650,000; Full time

Job summary

NLB Services is seeking a Senior Service Desk Associate English Voice to assist users by phone/chat/email, solve hardware/software/network issues, and ensure high system uptime. The role involves documenting service requests, guiding users through IT policies, and coordinating with internal teams for resolution.

Responsibilities include triaging incidents, providing guidance, and maintaining effective communication with customers.

Qualifications

• Minimum university education; technical degree or Microsoft certifications preferred.
• Experience in IT service desk support and English voice channel.
• Strong communication skills and customer service orientation.

Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, applies fixes and investigates root causes
• Provides technical guidance via telephone and email
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Acts as liaison between customers and departments to resolve online system problems.

Skills

Fluency in English

Excellent communication

Troubleshooting

IT support

Hybrid support

Education

University education

Technical degree

Microsoft certifications

Job description

Role & responsibilities

Dear Candidate

"Senior Service Desk Associate English Voice

Role Overview :

The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Key Skills

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Experience of providing Hybrid (Office and Remote) IT support is an advantage
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language

Flexibility to work shifts if required" 24*7

Shift One side Cab only 30% hike will get +Bonus +Night Shift Work from Office 10 hours Shifts

Yuvraj

7678666623