International Sales Coordinator

India Pack; Pimpri-Chinchwad; On-site; INR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Job summary

India Pack in Pune is seeking an After-Sales Support & Vendor Coordination Executive to own post-order customer care, complaints handling, and ensuring supplier terms are fulfilled. You will coordinate with partner factories, manage documentation, track orders, and maintain records in our helpdesk and ERP systems while communicating with international buyers.

Ideal candidates have 1–6 years in export coordination or related fields, excellent written English, and a graduate degree; familiarity

Qualifications

• 1 to 3 years in export coordination, after-sales or customer support, vendor management, or supply chain.
• Excellent written English; you will write to international buyers daily.
• Graduate degree in any discipline; commerce, engineering, textile or polymer technology preferred.

Responsibilities

• Be the first point of contact for customers after an order and after delivery.
• Log, investigate and resolve complaints about quality, quantity, packing or documents.
• Gather evidence and work with factories to determine root causes and corrective action.
• Manage claims through closure: replacement, credit note or rework.
• Track recurring issues and report them for root-cause fixes.
• Coordinate inspections, shipments, and pre-shipment activities with factories and freight forwarders.
• Check export documents and ensure terms match customer orders.

Skills

Export coordination

Customer support

Vendor management

Supply chain

Education

Graduate degree

Tools

Odoo

FreeScout

Zoho

Job description

India Pack is a B2B packaging procurement firm based in Chinchwad, Pune. For about ten years we have sourced FIBCs (big bags), PP woven bags, BOPP bags, flexible pouches and container liners from 10+ audited Indian manufacturers, for buyers in the UK, Germany, Scandinavia, the USA and the Middle East.

Our buyers rely on us for much more than a price. They expect us to watch every order from purchase order to delivery, keep factories on schedule, get documents right first time, and act quickly when something goes wrong after the goods arrive.

We are hiring an After-Sales Support & Vendor Coordination Executive to own that work: following up with our partner factories, keeping international customers informed, handling complaints and claims, and making sure the terms we agree with buyers are the terms our suppliers deliver.

Role at a glance

Title

After-Sales Support & Vendor Coordination Executive

Location

India Pack office, Chinchwad, Pune (on-site)

Type

Full-time, permanent

Reports to

Managing Partner

Experience

1 to 6 years in export coordination, customer support, vendor management or supply chain

Working days

Monday to Saturday; 2nd and 4th Saturdays off

Key responsibilities

After-sales support

• Be the first point of contact for customers after an order is placed and after goods are delivered.
• Log, investigate and resolve complaints about quality, quantity, packing, labelling or documents.
• Gather evidence from the customer (photos, samples, test reports, batch numbers) and work with the factory to find the root cause and agree corrective action.
• Manage claims through to closure: replacement, credit note or rework, with clear records of what was agreed and why.
• Track recurring issues and report them so they are fixed at source.

Coordination and follow-up

• Follow every open order against its production timeline: raw material, weaving, printing, stitching, inspection, packing and dispatch.
• Chase factories before deadlines, not after them, and flag any likely delay to the Managing Partner and the customer early.
• Coordinate pre-shipment inspections, samples, approvals and lab tests.
• Work with freight forwarders and CHAs on bookings, container loading and shipment tracking.
• Check export documents (invoice, packing list, certificates, bill of lading) before they reach the customer.

Vendor management

• Manage day-to-day relationships with our partner manufacturers.
• Maintain supplier records: capabilities, certifications and their expiry dates, contacts and capacity.
• Score supplier performance on quality, on-time delivery, responsiveness and complaint history.
• Support supplier audits and onboarding of new factories.

Contracts and order terms

• Check that each supplier purchase order matches the customer's order: specifications, quantities, prices, Incoterms, delivery dates, payment terms and labelling.
• Maintain a register of customer and supplier agreements, rate contracts and price validity, and flag renewals and expiries in advance.
• Track that agreed terms are actually met, and record any deviation and how it was resolved.

International customer support

• Communicate with buyers in Europe, the UK, the USA and the Middle East by email and video call, clearly and professionally, in written English.
• Send proactive order updates so customers never have to chase us.
• Respond within agreed timelines, with attention to customer time zones.
• Keep all customer and supplier communication recorded in our helpdesk and Odoo ERP.

Skills we are looking for

Must have

• 1 to 3 years in export coordination, after-sales or customer support, vendor management, purchase or supply chain.
• Excellent written English. You will write to international buyers every day.
• A disciplined follow-up habit: you track every open item and close it without being reminded.
• Calm, clear handling of complaints, with the ability to stay firm with suppliers and courteous with customers.
• Attention to detail when checking specifications, documents and order terms.
• Comfort with Excel or Google Sheets for trackers and simple reports.
• A graduate degree in any discipline; commerce, engineering, textile or polymer technology preferred.

Good to have

• Experience with export documentation, Incoterms and shipping processes.
• Knowledge of FIBCs, PP woven bags or industrial packaging.
• Experience with an ERP or helpdesk tool (Odoo, FreeScout, Zoho or similar).
• Experience handling quality claims or root-cause analysis (8D, CAPA).
• Exposure to contract or purchase order management.

What success looks like

• Customers hear about delays from us first, never by chasing us.
• Complaints are acknowledged within one working day and closed within agreed timelines, with the root cause recorded.
• Fewer document errors and repeat complaints, quarter on quarter.
• Every open order, claim and contract renewal is visible on one up-to-date tracker.
• Factories see you as firm, fair and organised, and respond to you quickly.

What we offer

• Hands-on exposure to international trade: buyers, factories, quality, logistics and documentation across several markets.
• Direct work with the Managing Partners in a small team where your work is visible.
• A competitive salary with performance and retention bonuses.