Customer and Supplier Follow-up Executive

Jobgether; India; Remote; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote from India

International exposure

Salary range provided

Job summary

Jobgether, on behalf of a partner, is seeking a detail-oriented Customer and Supplier Follow-up Executive based in India. This remote role coordinates communication and follow-ups across international shipping and import operations, serving as a key contact for customers and suppliers to ensure shipments, deliveries, payments, and documentation progress smoothly.

You will manage outbound calls and emails to obtain updates, resolve queries, and keep stakeholders informed.

Qualifications

• At least 3 years in a customer-facing role.
• Excellent spoken and written English for international communication.
• Experience managing customer or supplier communications by phone and email.
• Comfort with high-volume outbound calls and persistent follow-ups.
• Strong email writing, communication, and interpersonal skills.
• Proficient with spreadsheets and basic computer apps.
• Ability to work remotely with reliable internet and dedicated workspace.

Responsibilities

• Make outbound calls to customers and suppliers to follow up on shipments, deliveries, payments, and outstanding documentation.
• Communicate regularly by phone and email to obtain timely updates and confirm progress.
• Send follow-up emails summarizing conversations, requesting missing information, and addressing pending actions.
• Maintain accurate records of calls, communications, shipment updates, and commitments in internal systems.
• Organize and manage a structured follow-up schedule to ensure that no outstanding query or commitment is overlooked.
• Proactively identify shipment delays, payment issues, missing documentation, and disputes, escalating them to the appropriate internal teams.
• Build and maintain professional relationships with customers and suppliers through clear, consistent, and timely communication.
• Ensure that all relevant updates are properly documented and shared with the appropriate stakeholders.
• Monitor outstanding actions and follow through until issues are resolved or the next steps are confirmed.

Skills

Outbound calls

English communication

Organizational skills

Remote work

Customer follow-up

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer and Supplier Follow-up Executive based in India.

We are seeking a detail-oriented Customer and Supplier Follow-up Executive to coordinate communication and follow-ups across international shipping and import operations. In this remote role, you will serve as a key point of contact for customers and suppliers, ensuring that shipments, deliveries, payments, and documentation progress smoothly. You will manage frequent outbound calls and email correspondence to obtain updates, resolve pending queries, and keep all stakeholders informed. Your ability to communicate professionally and follow through consistently will help prevent delays and maintain operational efficiency. Working independently in a structured environment, you will play an important role in strengthening business relationships and ensuring commitments are met.

Accountabilities

You will manage day-to-day customer and supplier follow-ups, maintain accurate operational records, and ensure that important updates are communicated to the relevant stakeholders. Your responsibilities will include:

• Make outbound calls to customers and suppliers to follow up on shipments, deliveries, payments, and outstanding documentation.

• Communicate regularly by phone and email to obtain timely updates and confirm progress.

• Send follow-up emails summarizing conversations, requesting missing information, and addressing pending actions.

• Maintain accurate records of calls, communications, shipment updates, and commitments in internal systems.

• Organize and manage a structured follow-up schedule to ensure that no outstanding query or commitment is overlooked.

• Proactively identify shipment delays, payment issues, missing documentation, and disputes, escalating them to the appropriate internal teams.

• Build and maintain professional relationships with customers and suppliers through clear, consistent, and timely communication.

• Ensure that all relevant updates are properly documented and shared with the appropriate stakeholders.

• Monitor outstanding actions and follow through until issues are resolved or the next steps are confirmed.

Requirements

The ideal candidate has previous experience in customer-facing communication and is confident managing frequent phone and email interactions. You should be highly organized, persistent in following up on outstanding matters, and comfortable working independently in a remote environment while supporting international business operations.

• At least 3 years of experience in a customer-facing role.

• Excellent spoken and written English, with the ability to communicate confidently with international customers and suppliers.

• Previous experience managing customer or supplier communications by phone and email.

• Confidence making a high volume of outbound calls and following up persistently while maintaining a professional approach.

• Strong email writing, communication, and interpersonal skills.

• Working knowledge of spreadsheets, email platforms, and basic computer applications.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple follow-ups, priorities, and outstanding commitments independently.

• Ability to work remotely with a reliable internet connection and a dedicated workspace.

• Must be based in India.

Benefits

• Competitive annual salary ranging from ₹600,000 to ₹1,200,000.

• Fully remote working arrangement from India.

• Opportunity to work with an international packaging business and coordinate across global customer and supplier networks.

• Exposure to international shipping, imports, and supply chain operations.

We appreciate your interest and wish you the best!