International Inbound Voice Process

foundit; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Cab facility both ways

Immense growth opportunities

Job summary

Tech Mahindra Ltd Pune is hiring for an International Inbound Voice role. You will handle billing queries, manage international calls with a focus on service excellence, and document interactions in the CRM system.

This role requires strong communication skills and the ability to multitask in a fast-paced environment. Candidates should have at least 12 months of international voice experience, basic undergraduate education, and familiarity with billing cycles, charges, and taxes.

Qualifications

• Min 12 months of international voice experience.
• Understanding of billing cycles, due dates, prorates, and taxes.
• Clear communication and customer-centric mindset.

Responsibilities

• Resolve billing issues and answer billing/service questions.
• Handle international inbound customer calls with strong service focus.
• Listen actively to needs and concerns and respond appropriately.
• Document interactions accurately in the CRM system.
• Collaborate with teams to resolve complex issues.

Skills

International voice support

Billing knowledge

Communication skills

Customer service

Multitasking

Education

12th pass + 2 (Undergraduate) mandatory

Tools

CRM system

Job description

Tech Mahindra Ltd Pune Hiring for International Inbound Voice

Interview Location: Last round is Tech Mahindra Hinjewadi Phase 3

Work Location: Tech Mahindra Hinjewadi Phase 3 (Both Way Cab facility)

Role & Responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Required Profile

• Min 12 month of international Voice experience
• Min 10 + 2 ( Undergraduate ) is mandatory
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
• Ensure Timely & Professional Responses to all Queries.

Perks And Benefits

Cab Facility both ways [Pick up and drop within Transport radius. Immense Growth

Interview Rounds

1st Level - HR ROUND, 2nd Level - UAT / Operations, 3rd Level SHL [Need to score B2 and above]