International Email Process | Travel Claims

Sutherland; Navi Mumbai, Mumbai; On-site; INR 223,000 - 312,000; Part time

Job summary

Sutherland is hiring for an International Email Process role in Travel Claims at Airoli, Navi Mumbai. You will handle customer queries related to travel and baggage claims via email, providing accurate resolutions while upholding high service standards.

Graduation is mandatory. Freshers and experienced candidates may apply. The role is a 6-month contract with shifts from 7:00 AM to 4:00 PM or 4:30 PM to 1:30 AM. Residents within 25 km of Airoli preferred.

Qualifications

• Graduation is mandatory.
• Strong written and verbal communication skills are required.
• Excellent email writing and comprehension skills are required.
• Good attention to detail and problem-solving abilities are essential.

Responsibilities

• Handle customer queries related to travel and baggage claims through email.
• Understand customer concerns and provide accurate resolutions as per process guidelines.
• Review claim-related information and verify relevant details.
• Maintain accuracy and quality while responding to customers.
• Meet defined productivity, quality, and turnaround-time targets.
• Follow company policies, process guidelines, and data-security standards.
• Maintain professional communication with customers at all times.

Skills

Written communication

Verbal communication

Email writing

Attention to detail

Problem solving

Education

Graduation

Job description

Job Description

Sutherland is hiring for an International Email Process for its Travel Claims operations at Airoli, Navi Mumbai.

The role involves handling customer queries related to travel claims and baggage claims through email and providing accurate, timely resolutions while maintaining high customer service standards.

Key Responsibilities

• Handle customer queries related to travel and baggage claims through email.
• Understand customer concerns and provide accurate resolutions as per process guidelines.
• Review claim-related information and verify relevant details.
• Maintain accuracy and quality while responding to customers.
• Meet defined productivity, quality, and turnaround-time targets.
• Follow company policies, process guidelines, and data-security standards.
• Maintain professional communication with customers at all times.

Eligibility

• Graduation is mandatory.
• Freshers and experienced candidates can apply.
• Initially 6 months contract role.
• Excellent written and verbal communication skills.
• Good email-writing and comprehension skills.
• Strong attention to detail and problem-solving ability.
• Willingness to work in rotational/assigned shifts.
• Candidates should reside within 25 km of Airoli, Navi Mumbai.

Shift Timings

• 7:00 AM 4:00 PM
• 4:30 PM - 1:30 AM

Job Location

Airoli, Navi Mumbai, Maharashtra

Experience

Freshers / 0-5 Years