International Email and Back Office Executive

Agile Rays; Thane, Navi Mumbai, Mumbai; On-site; INR 327,000 - 443,000; Full time

Job summary

Agile Rays in Navi Mumbai (Ghansoli) urgently seeks an International Email & Back Office Executive to manage day-to-day email and back-office operations for international clients.

The role requires a minimum of 1 year in an international process, B2 level English, and willingness to work rotational shifts with two rotational week-offs. Immediate joining is preferred and the salary is ₹34,500 in-hand per month.

Qualifications

• Minimum 1 year of experience in any International Process is mandatory.
• Experience in International Voice / Non-Voice / Email / Back Office will be considered.
• B2-level English communication skills are mandatory.
• Comfortable working in rotational shifts.
• Comfortable with 2 rotational week-offs.
• Immediate joiners / candidates available to join next week preferred.
• Good attention to detail and data-processing skills.

Responsibilities

• Handle day-to-day International Email & Back Office Operations.
• Review and process customer information, documents, and requests.
• Verify data and ensure all information is accurate and complete.
• Handle and process international email queries as per process guidelines.
• Identify discrepancies, errors, or missing information and take appropriate action.
• Coordinate with internal teams for issue resolution and required information.
• Complete assigned tasks within the defined Turnaround Time (TAT).
• Maintain high standards of quality, accuracy, and productivity.
• Follow company policies, process guidelines, and compliance requirements.
• Maintain strict confidentiality of customer and business information.

Skills

Email handling

Data processing

Attention to detail

Typing skills

English communication

Job description

URGENT HIRING INTERNATIONAL EMAIL & BACK OFFICE EXECUTIVE

Interested Candidates

International Email & Back Office Executive

Job Overview

We are urgently hiring International Email & Back Office Executives for our Ghansoli, Navi Mumbai location.

Key Job Details

• Position: International Email & Back Office Executive
• Location: Ghansoli, Navi Mumbai
• Salary: 34,500/- In-Hand per month
• Experience: Minimum 1 Year in Any International Process – Mandatory
• Communication: B2 Level English – Mandatory
• Shift: Rotational Shifts
• Week-Offs: 2 Rotational Week-Offs
• Joining: Immediate Joiners / Candidates joining next week

Roles & Responsibilities

As an International Email & Back Office Executive, you will be responsible for handling process-related activities accurately and within defined timelines.

• Handle day-to-day International Email & Back Office Operations.
• Review and process customer information, documents, and requests.
• Verify data and ensure all information is accurate and complete.
• Handle and process international email queries as per process guidelines.
• Identify discrepancies, errors, or missing information and take appropriate action.
• Coordinate with internal teams for issue resolution and required information.
• Complete assigned tasks within the defined Turnaround Time (TAT).
• Maintain high standards of quality, accuracy, and productivity.
• Follow company policies, process guidelines, and compliance requirements.
• Maintain strict confidentiality of customer and business information.

Candidate Requirements

• Minimum 1 year of experience in any International Process is mandatory.
• Experience in International Voice / Non-Voice / Email / Back Office will be considered.
• B2-level English communication skills are mandatory.
• Comfortable working in rotational shifts.
• Comfortable with 2 rotational week-offs.
• Good attention to detail and data-processing skills.
• Basic computer knowledge and good typing skills.
• Ability to meet productivity, quality, and TAT requirements.
• Immediate joiners / candidates available to join next week preferred.

Selection Process

• 1 HR Round – Virtual
• 2 Hallo-AI Assessment – C1 Level – Mandatory
• 3 Operations Round – Virtual