Opening with Customer service

Guideline Inc; Navi Mumbai; On-site; INR 305,000 - 365,000; Full time

Benefits offered by this job

Best-in-industry compensation

Job summary

Guideline Inc. is hiring a Customer Service Executive for Email & Back Office processes in Ghansoli, Navi Mumbai. The role focuses on handling money transfer queries with accuracy and professional communication.

The candidate should have at least 1 year of international Email/Back Office experience, strong written and verbal skills, and be comfortable with 24/7 shifts and rotating offs. Salary offered is up to ₹30,000 in-hand.

Qualifications

• HSC pass.
• 1+ year of international Email/Back Office experience.
• Excellent written and verbal communication skills.
• B2 High candidate preferred.
• Comfortable with 24/7 shifts and 2 rotational offs.

Responsibilities

• Handle international email and back-office queries related to money transfers with accuracy and professionalism.
• Provide customer support via email for international clients.
• Assist in back-office processes to ensure timely resolution of queries.
• Adapt to the 24/7 shift rotation as required by the role.

Skills

Communication skills

Verbal communication

Education

HSC pass

Job description

Customer Service Executive - Email & Back Office Process

Ghansoli, Navi Mumbai

We are hiring for a pure customer service Email & Back Office role to handle money transfer queries accurately and professionally.

Requirements

• HSC pass
• 1+ year of international Email/Back Office experience
• Excellent written and verbal communication skills
• B2 High candidate preferred
• Comfortable with 24/7 shifts and 2 rotational offs

Salary: Up to ₹30,000 in-hand

Role Highlights

• Pure Customer Service process
• International Email & Back Office support
• Best-in-industry compensation

Interviews: HR / Hallo AI / Ops