Technical Customer Support Associate | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 400,000 - 500,000; Full time

Job summary

Talent Acquaintance is hiring for a technical support role in Bengaluru, India. The candidate will provide high-quality assistance to customers via phone, email, or chat, and will troubleshoot complex issues while collaborating with internal teams to improve product knowledge and customer satisfaction.

The role requires strong problem-solving abilities, excellent communication, and the capacity to work in a fast-paced environment. Experience in an international BPO setting is preferred.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in fast-paced environments and manage multiple tasks.
• Proficient in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience in an international BPO setting preferred.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical concepts

Communication

Problem-solving

Multitasking

Troubleshooting

Analytical skills

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalated potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.