Customer Relationship Executive | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused technical support specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain thorough product knowledge to ensure effective resolutions.

The role emphasizes documenting resolutions, continuous improvement in satisfaction, and maintaining clear communication with customers across channels.

Qualifications

• Must have strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving abilities are required.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting capabilities are essential.
• Experience with customer support tools and technologies is preferred.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain understanding of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Problem solving

Cross-functional collaboration

Tools

CRM software

Helpdesk tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.