International BPO | Customer Support

Talent Acquaintance; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Talent Acquaintance in Bengaluru, India, is seeking a Technical Support Specialist to assist customers via phone, email or chat and to troubleshoot complex issues. You will collaborate with internal teams to implement solutions and maintain knowledge of products and services.

You will document resolutions, communicate clearly, and contribute to customer satisfaction in a fast-paced environment. This role is on-site in Bengaluru with opportunities to grow technical expertise.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Software knowledge

Communication skills

Problem solving

Prioritization

Troubleshooting

Customer tools

Cross-functional collaboration

Tools

Support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.