International Customer Service Representative

Sutherland; Navi Mumbai, Kalyan-Dombivli, Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

Sutherland is hiring enthusiastic and customer-focused candidates for the International Voice Process in Airoli, Navi Mumbai. The role requires excellent English communication skills and a passion for delivering quality customer service.

Selected candidates will handle international calls, provide accurate information, and ensure customer satisfaction in a professional corporate environment. Both freshers and experienced individuals may apply, with work from the office in Navi Mumbai.

Qualifications

• Excellent verbal communication skills in English.
• Strong interpersonal and problem-solving skills.
• Freshers and experienced candidates may apply, subject to eligibility.
• Willingness to work from the office in Airoli, Navi Mumbai.
• Flexibility to meet process-specific requirements.

Responsibilities

• Handle international customer calls professionally.
• Assist customers with service-related queries and concerns.
• Provide accurate information and effective resolutions.
• Maintain customer satisfaction and service quality.
• Achieve performance targets while following process guidelines.
• Maintain accurate customer records as per company policies.

Skills

Excellent English

Interpersonal skills

Problem solving

Job description

WE ARE HIRING | INTERNATIONAL VOICE PROCESS!!!

Company: Sutherland

Position: Customer Support Associate

Location: Airoli, Navi Mumbai

Work Mode: Work from Office

Shift: Day Shift

Job Type: Full-Time

Job Summary

Sutherland is hiring enthusiastic and customer-focused candidates for the International Voice Process. Candidates should have excellent English communication skills and a passion for delivering quality customer service.

Key Responsibilities

• Handle international customer calls professionally.
• Assist customers with service-related queries and concerns.
• Provide accurate information and effective resolutions.
• Maintain customer satisfaction and service quality.
• Achieve performance targets while following process guidelines.
• Maintain accurate customer records as per company policies.

Candidate Requirements

• Excellent verbal communication skills in English.
• Strong interpersonal and problem-solving skills.
• Freshers and experienced candidates may apply, subject to eligibility.
• Willingness to work from the office in Airoli, Navi Mumbai.
• Flexibility to meet process-specific requirements.

Job Highlights

• International voice process exposure.
• Day shift opportunity.
• Professional corporate work environment.
• Learning and career growth opportunities.