Immediate Opening: Customer Support (US/UK Shift) | Up to ₹7 LPA CTC

2COMS Consulting Pvt. Ltd.; Kolkata; On-site; INR 200,000 - 700,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Kolkata is seeking a Customer Support Associate for US/UK processes. You will handle inbound/outbound calls, emails, and chats from international clients, ensuring high-quality service and timely resolutions.

This role welcomes both freshers and experienced candidates who are proficient in English and comfortable with US night shifts or rotational shifts. Immediate joining is preferred.

Qualifications

• Under-Graduates and Graduates from any stream are eligible.
• Excellent verbal and written English communication is mandatory.
• Shift readiness for US night shifts or rotational shift patterns.

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries from international clients with high professionalism and empathy.
• Diagnose customer issues, troubleshoot account or service inquiries, and coordinate timely first-contact resolutions.

Skills

Verbal English

Written English

Customer service

Communication

Education

Undergraduate degree

Graduate degree

Job description

Immediate Opening: Customer Support (US/UK Shift) | Up to ₹7 LPA CTC

Job Description

Job Title: Customer Support Associate (US Process / UK Process)
Locations: Kolkata | Pune | Bangalore | Hyderabad | Ranchi
Eligibility: Under-Graduate & Graduate candidates (Male & Female)
Work Schedule: 5 Days / week (2 Rotational Week-Offs)
Shift Timings: US Night Shift / Rotational Shift
Joining: Immediate to Early Joiners Preferred

Job Overview

We are looking for motivated and clear communicators to join our international voice and customer operations team as Customer Support Associates. In this role, you will manage US or UK process accounts, assist international customers with inquiries, solve service requests, and deliver consistent support in a dynamic global work environment.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, or chat inquiries from international clients with high professionalism and empathy.
• Query Resolution: Diagnose customer issues, troubleshoot account or service inquiries, and coordinate timely first-contact resolutions.

Candidate Requirements

• Qualification: Under-Graduates and Graduates from any stream are eligible to apply.
• Experience: Open to both freshers and experienced candidates.
• Language Proficiency: Excellent verbal and written English communication is mandatory.
• Shift Readiness: Comfortable working standard US night shifts or rotational shift patterns.

Salary & Compensation

Gross CTC: ₹2,00,000 – ₹7,00,000 per annum (₹2 LPA – ₹7 LPA, offered based on interview performance and prior experience).