International Chat Process

SourceOff Services; Uttar Pradesh; On-site; INR 268,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

SourceOff Services in Noida is hiring for an International Banking Process Customer Service Associate (Chat). Graduates or undergraduates with C1 English proficiency and at least 6 months of international BPO chat experience are invited to apply.

You will handle customer interactions via chat, address queries with professionalism and empathy, deliver quick, accurate resolutions, and maintain detailed records to ensure compliance.

Qualifications

• Excellent verbal communication and customer handling skills (C1 Proficiency).
• Min 6 months experience in international BPO with chat only.
• Preference for candidates with international process experience.

Responsibilities

• Handle customer interactions through chat support channels
• Address customer queries with professionalism and empathy
• Deliver premium customer experience with quick and accurate resolutions
• Adhere to quality and compliance standards
• Maintain detailed records of customer interactions and follow-up actions

Job description

HIRING FOR INTERNATIONAL BANKING PROCESS - NOIDA

Customer Service Associate - International Chat

Noida

Graduate / Undergraduate

Requirement

Excellent verbal communication and customer handling skills (C1 Proficiency)

Min 6 Months Experience in International BPO - Chat Only

Do not line-up candidates with Non-BPO / Domestic process experience.

Key Responsibilities

• - Handle customer interactions through chat support channels
• - Address customer queries with professionalism and empathy
• - Deliver premium customer experience with quick and accurate resolutions
• - Adhere to quality and compliance standards
• - Maintain detailed records of customer interactions and follow-up actions

Salary Structure

• 6 Months - 12 Months - In hand 24k + 3k (After Training) - 26k + 3k (After Training)
• 13 Months - 24 Months - In hand 28k + 4k (After Training) - 29k + 4k (After Training)
• 24 Months+ - Upto 32k + 4k (After Training)

Pay: ₹24,000.00 - ₹320,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person