Internation Voice process

JMD Technologies Inc.; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

JMD Technologies Inc. is hiring Customer Service Advisors for the E‑Commerce Support team serving the US market. You will handle inbound orders-related calls, resolve queries with empathy, and document interactions accurately to meet KPIs. The role requires C1 English, a Graduate or Undergraduate degree, and the ability to work in a fast-paced, rotational shift environment.

5.5 days a week, virtual interviews available, joining a process focused on high-quality service and customer satisfaction.

Qualifications

• Graduate or Undergraduate both can apply.
• C1 level English required.
• 5.5 days working week.
• Rotational shifts in fast-paced environment.
• Inbound calls handling for US market.

Responsibilities

• Handle 40–50 inbound customer calls per day.
• Resolve order-related queries and issues.
• Document customer interactions in the system.
• Maintain KPIs and provide professional support.
• Assist with refunds, cancellations, and payments queries.

Skills

Customer service

Communication

Problem solving

Education

Graduate

Undergraduate

Job description

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.

• Education: Graduate & Undergraduate both can apply
• Interview Mode: Virtual Interviews are available
• Working Days: 5.5 Days working
• Language proficiency: must be certified at least at the C1 level.
• Comfortable with rotational shifts & fast-paced environment.

Handle 40–50 inbound customer calls per day related to E-Commerce retail services.

Assist customers with queries such as: Order cancellation Refund requests Lost or missing orders Return requests Payment issues or money-back requests

Provide clear, professional, and empathetic customer support.

Follow standard operating procedures while resolving customer issues.

Maintain high-quality service and adhere to defined KPIs.

Accurately document customer interactions in the system.