Intelligent Process Automation Solution Architect

Crisil; Mumbai, Pune District, Gurugram District; On-site; INR 2,800,000 - 5,600,000; Full time

Job summary

Crisil is seeking an Intelligent Process Automation (IPA) Solution Architect to transform O2C, Billing, and Collections across Salesforce, HighRadius, Bedrock, and other enterprise platforms. You will analyze end-to-end processes, design scalable automation using AI agents, GenAI, workflow automation, and APIs, and partner with business, product, and technology teams to identify automation opportunities.

Lead workshops, define future-state operating models, and ensure governance, auditability,

Qualifications

• Bachelor’s degree in engineering, technology, business, or equivalent.
• 8–12+ years of experience in Business Process Transformation, Solution Architecture, Intelligent Automation, or related roles.
• Experience in Order-to-Cash, Billing, Collections, Finance Operations, or Shared Services processes.
• Strong knowledge of intelligent automation, workflow orchestration, AI/GenAI, and enterprise integrations.
• Experience working with Salesforce and integrated enterprise applications.
• Understanding of HighRadius, ERP platforms (SAP, Oracle, etc.), APIs, and system integrations.
• Experience facilitating workshops and engaging with senior business stakeholders.
• Strong communication, problem-solving, and stakeholder management skills.

Responsibilities

• Assess current-state processes and identify automation, AI, and workflow optimization opportunities.
• Design end-to-end automation solutions across Salesforce, HighRadius, Bedrock, ERP, and related systems.
• Define future-state process architectures incorporating AI agents, workflow orchestration, business rules, and approval workflows.
• Evaluate the appropriate use of GenAI, AI Agents, RPA, APIs, and automation platforms for business scenarios.
• Lead process discovery and automation workshops with business and technology stakeholders.
• Create process maps, automation blueprints, solution designs, and operating models.
• Collaborate with product, engineering, and platform teams to translate business requirements into scalable solutions.
• Define governance, exception handling, auditability, compliance, and control requirements.
• Establish automation KPIs, value realization metrics, and transformation roadmaps.

Skills

Stakeholder management

Communication skills

Problem solving

Workshop facilitation

Team collaboration

Education

Bachelor's degree in engineering/technology/business

Tools

Salesforce

HighRadius

Bedrock

ERP integration

APIs

Job description

We are seeking an Intelligent Process Automation (IPA) Solution Architect to support the transformation of Order-to-Cash (O2C), Billing, Collections, and related business processes across Salesforce, HighRadius, Amazon Bedrock, and other enterprise platforms.

The role will focus on analyzing end-to-end business processes and designing scalable automation solutions leveraging AI Agents, Generative AI, workflow automation, business rules, system integrations, and human-in-the-loop controls. This individual will partner with business stakeholders, product teams, and technology organizations to identify automation opportunities and define future-state operating models.

Key Responsibilities

• Assess current-state processes and identify automation, AI, and workflow optimization opportunities.
• Design end-to-end automation solutions across Salesforce, HighRadius, Bedrock, ERP, and related systems.
• Define future-state process architectures incorporating AI agents, workflow orchestration, business rules, and approval workflows.
• Evaluate the appropriate use of GenAI, AI Agents, RPA, APIs, and automation platforms for business scenarios.
• Lead process discovery and automation workshops with business and technology stakeholders.
• Create process maps, automation blueprints, solution designs, and operating models.
• Collaborate with product, engineering, and platform teams to translate business requirements into scalable solutions.
• Define governance, exception handling, auditability, compliance, and control requirements.

Establish automation KPIs, value realization metrics, and transformationroadmaps.

Required Qualifications

• Bachelor’s degree in engineering, Technology, Business, or equivalent.
• 8-12+ years of experience in Business Process Transformation, Solution Architecture, Intelligent Automation, or related roles.
• Experience in Order-to-Cash, Billing, Collections, Finance Operations, or Shared Services processes.
• Strong knowledge of intelligent automation, workflow orchestration, AI/GenAI, and enterprise integrations.
• Experience working with Salesforce and integrated enterprise applications.
• Understanding of HighRadius, ERP platforms (SAP, Oracle, etc.), APIs, and system integrations. (Must have)
• Experience facilitating workshops and engaging with senior business stakeholders.
• Strong communication, problem-solving, and stakeholder management skills.

Preferred Qualifications

• Experience with Amazon Bedrock, AI Agents, and Generative AI solutions.
• Exposure to UiPath, Power Automate, Automation Anywhere, Appian, Pega, or similar automation platforms.
• Knowledge of process mining tools such as Celonis or Signavio.
• Exposure to Lean, Six Sigma, Business Process Re-engineering (BPR), and Continuous Improvement methodologies.
• Understanding of organizational change management frameworks and adoption strategies to support automation and business transformation initiatives.
• Lean Six Sigma Green Belt/Black Belt, PROSCI Change Management, PMP, Agile, Salesforce, AI, Automation, or Solution Architecture certifications will be an added advantage.
• Certifications in Enterprise Architecture, Cloud Technologies, or related disciplines are preferred.