Insurance Order Specialist

Zillow Group Inc.; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Zillow Group India is hiring a colleague to process homeowner insurance orders for US clients, coordinating with carriers and internal teams to ensure accuracy and timely completion. The role requires sharp attention to detail, excellent communication, and the ability to manage multiple applications in a fast-paced night-shift environment aligned to US business hours.

Office-based in Bengaluru, you will contribute to compliance, records maintenance, and service quality while growing with a

Qualifications

• Excellent verbal and written communication skills.
• Willingness to work permanent night shifts (US business hours).
• Strong attention to detail.
• Good computer proficiency and the ability to work with multiple applications.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Coordinate with insurance carriers, agents, and internal stakeholders to obtain required information.
• Review documents for completeness and accuracy before processing.
• Maintain records and update internal systems with order status.
• Communicate effectively via phone and email with US-based clients and insurance partners.
• Meet productivity, quality, and turnaround time (TAT) targets.
• Adhere to company policies, compliance requirements, and process guidelines.

Skills

Communication skills

Attention to detail

Computer proficiency

Multitasking across applications

Tools

MS Office

CRM systems

Job description

About the role

Process and manage Homeowner Insurance orders accurately and within defined timelines. Coordinate with insurance carriers, agents, and internal stakeholders to obtain required information. Review documents for completeness and accuracy before processing. Maintain records and update internal systems with order status. Communicate effectively via phone and email with US-based clients and insurance partners. Meet productivity, quality, and turnaround time (TAT) targets. Adhere to company policies, compliance requirements, and process guidelines.

Responsibilities

• Coordinate with insurance carriers, agents, and internal stakeholders to obtain required information.
• Review documents for completeness and accuracy before processing.
• Maintain records and update internal systems with order status.
• Communicate effectively via phone and email with US-based clients and insurance partners.
• Meet productivity, quality, and turnaround time (TAT) targets.
• Adhere to company policies, compliance requirements, and process guidelines.

Requirements

• Excellent verbal and written communication skills.
• Willingness to work permanent night shifts (US business hours).
• Strong attention to detail.
• Good computer proficiency and the ability to work with multiple applications.
• Ability to work in a fast-paced environment and meet deadlines.

Preferred Qualifications

• Prior experience in US mortgage or insurance processes.
• Knowledge of US homeowners insurance ordering is an added advantage.
• Familiarity with US insurance terminology and documentation is a plus.

Location

Office position. Employees must work at the Zillow India office 80–100% of the month and live within a reasonable commuting distance of the office.

Equal Opportunity Statement

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.