Workplace Coordinator

Zillow Group Inc.; Bengaluru; On-site; INR 334,800 - 558,000; Full time

Job summary

Zillow Group Inc. is seeking an Office Assistant for its Bengaluru location to support day-to-day operations during the night shift. The successful candidate will ensure a clean and safe office environment and provide superior hospitality services to employees and visitors.

This role requires strong organizational skills and the ability to multitask effectively within a fast-paced environment. Knowledge of the Google Suite and excellent communication skills in English and Hindi are essential. The position offers an inclusive work environment focused on employee satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–6 years of experience in a front office, facility management, administrative, or customer service role.
• Strong verbal and written communication skills in English, Hindi, and local language.
• Excellent interpersonal skills with a customer‑first mindset.
• Proficiency in full Google Suite (Sheets, Docs, Meet), Zoom, Slack, and presentation skills.
• Strong organizational skills with attention to detail and ability to multitask.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Professional appearance and demeanor suitable for a front‑facing role.

Responsibilities

• Ensure the office opens clean, safe, and ready; address issues quickly.
• Respond to all submitted support tickets via Zillow’s internal systems.
• Support hospitality services: reception and visitor management.
• Assist in coordinating small events, meetings, and onsite activities.
• Coordinate and close out all planned/unplanned maintenance.
• Act as point of contact for front-of-house vendors.
• Manage facility incidents and emergencies efficiently.
• Provide facility and workplace support to night-shift employees.
• Monitor and control facility assets and consumables.
• Ensure adherence to female employee transportation safety protocols.

Job description

About the Team

The Corporate Real Estate and Workplace team builds and runs the spaces and services that enable Zillow to do its best work. The Office Assistant serves as the face of the office and a key contributor to delivering a seamless, hospitality-driven workplace experience. Working closely with the Workplace Manager, the individual in this role helps maintain a welcoming, organized, and efficient office environment that reflects Zillow’s high standards for service and employee experience.

About the Role

The Office Assistant will support day‑to‑day workplace operations and play a vital role in the smooth functioning of the office during the night shift. The position offers opportunities to grow and adapt as Zillow continues to evolve its workplace strategy and transition into new leased spaces.

Responsibilities

• Ensure the office opens clean, safe, and ready; address issues quickly; maintain high standards across all spaces.
• Respond to all submitted support tickets via Zillow’s internal systems, providing direct support to employees and escalating support issues as required following established SOPs to centers of excellence.
• Support the delivery of hospitality services: reception and visitor management, pantry supply management and coordination of meal services, office supply management, transportation coordination, building access/badging, new hire orientation, seating arrangements, and related tasks.
• Assist in coordinating small events, meetings, and onsite activities.
• Assist with maintenance and building systems: schedule, coordinate, and close out all planned/unplanned maintenance; help with MEP, HVAC, life-safety, and critical equipment; maintain accurate asset and chemical inventories; keep logs and permits current.
• Vendor coordination: act as point of contact for front-of-house vendors (reception, courier, pantry); track service requests and ensure timely resolution; escalate service issues to the Workplace Manager as needed.
• Drive onsite communication: respond to basic employee and visitor inquiries, provide accurate information, and support internal office communications when required.
• Manage facility incidents and emergencies through timely response, coordination, escalation, and resolution tracking.
• Maintain compliance and workplace safety standards through regular inspections, audit support, and adherence to statutory protocols during night operations.
• Provide facility and workplace support to night-shift employees by ensuring safety, hygiene, pantry, and operational assistance services.
• Monitor and control facility assets, consumables, and critical spare inventory to ensure uninterrupted operations during emergencies.
• Maintain accurate operational reporting, shift handovers, incident documentation, and MIS records for effective continuity and governance.
• Manage employee ground transportation operations including cab fleet management, transport technology platforms, vendor coordination, route compliance, and safe, seamless employee mobility services across shifts.
• Ensure adherence to female employee transportation safety protocols including escort compliance, trip monitoring, escalation management, and implementation of organizational safety standards during all shifts.
• Provide general administrative support to the Workplace Manager and onsite team.
• Assist with special projects or workplace initiatives led by the Workplace Manager.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–6 years of experience in a front office, facility management, administrative, or customer service role.
• Strong verbal and written communication skills in English, Hindi, and local language.
• Excellent interpersonal skills with a customer‑first mindset.
• Proficiency in full Google Suite (Sheets, Docs, Meet), Zoom, Slack, and presentation skills.
• Strong organizational skills with attention to detail and ability to multitask.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Professional appearance and demeanor suitable for a front‑facing role.

Location & Schedule

Location: Zillow India Private Limited, Workship Coworks, Sumadhura Capitol Tower, Tower‑2, PS‑6, 9th Floor, Survey No.14, Pattanduru Agrahara Village, K.R.Puram Hobli, Bengaluru – 560066.

Schedule: Night Shift (9:30PM – 6:30AM IST). Employees are expected to work 80–100% of their time at the Zillow India office each month and live within a reasonable commuting distance.

Equal Opportunity

Zillow Group is an equal‑opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.