Appraisal Order Specialist

ZIND Zillow India Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Incentive compensation

Office-based role

Job summary

Zillow India Private Limited in Bengaluru is seeking an Appraisal Order Specialist to manage the end-to-end appraisal process, ensuring accuracy, timeliness, and regulatory compliance. The role requires coordination with internal teams and third-party AMCs to maintain loan quality and meet service level targets.

The role emphasizes cross-functional collaboration, attention to detail, and the ability to handle confidential information within a process‑driven mortgage environment.

Qualifications

• Strong verbal and written communication skills required.
• Mortgage industry experience is a plus.
• Ability to manage multiple priorities and deadlines.
• Collaborates across teams to support loan quality.
• Handle confidential information with discretion.
• Maintain accuracy and attention to detail.

Responsibilities

• Validate property data before placing appraisal orders.
• Place orders and review/upload appraisal reports per program.
• Coordinate with third-party AMCs to ensure timely reports.
• Update Encompass data when appraisals are received.
• Track appraisal receipt dates to meet compliance.
• Support cross-functional teams to improve workflow.
• Ensure same-day responses and 4-hour review/upload timeline.
• Manage appraisal transfers and ROV requests.

Skills

Verbal communication

Written communication

Mortgage experience

Adaptability

Multitasking

Collaboration

Confidentiality

Time management

Attention to detail

Job description

About the Team

The Appraisal Desk team plays a critical role in supporting the mortgage process by ensuring appraisal orders are handled accurately, efficiently, and in compliance with company and regulatory standards. The team works closely with Sales, Processing, and Underwriting, as well as third‑party appraisal management companies, to keep loan files moving forward and deliver a smooth experience for internal partners and customers.

About the Role

The Appraisal Order Specialist manages the appraisal process from order placement through final review and system updates. This role ensures appraisal orders are accurate, timely, compliant, and aligned with loan product requirements. Candidates should be detail‑oriented, organized, and able to work cross‑functionally with internal teams and third‑party partners to meet service level expectations and overall loan file quality.

Key Responsibilities

• Validate property data in the system prior to placing appraisal orders by reviewing property addresses through Real Quest and Zillow sites.
• Place appraisal orders through the integration platform and review/upload appraisal reports based on loan product and program requirements, including Desk Reviews when warranted.
• Coordinate with third‑party AMCs to ensure appraisal reports are ordered correctly, progressing on time, and followed up on consistently to meet COE requirements.
• Update Encompass data as needed once the appraisal is received.
• Run DataVerify to capture appraiser and appraisal company information.
• Request corrections and revisions after underwriting review, when needed.
• Request and monitor appraisal transfers, both inbound and outbound, for all loan products.
• Review and process requests for ROVs (Reconsideration of Value).
• Partner with Sales, Processing, and Underwriting teams to support loan quality and appraisal workflow efficiency.
• Maintain company service levels and turn‑time standards, including same‑day responses to calls and emails and adherence to the 4‑hour review and upload timeline.
• Send appraisal reports to Beth through Blend or UPS when e‑consent is not present, and update the system to validate the date sent.
• Track all appraisal receipt dates in Encompass to ensure compliance requirements are met.
• Maintain confidentiality and privacy of Beth and employee information, ensuring all responsibilities are performed in accordance with compliance and regulatory standards.

Qualifications and Experience

• Excellent verbal and written communication skills.
• Mortgage industry experience is a plus.
• Ability to adapt to changing timelines and deadlines while managing multiple priorities.
• Strong collaboration skills with the ability to build positive working relationships within the department and across the organization.
• Ability to handle private and sensitive information with a high level of confidentiality.
• Excellent time management skills in a process‑driven environment.
• Strong accuracy, attention to detail, and commitment to quality.

Benefits and Working Conditions

This role is categorized as an Office position. Employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. In addition to a competitive base pay, employees are eligible for incentive compensation subject to applicable laws and Zillow policies. The amount varies depending on experience, performance, and location.

Equal Employment Opportunity

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.