Insurance Operations Specialist

Marsh; Pune District; Hybrid; INR 550,000 - 750,000; Full time

Benefits offered by this job

Holidays (location dependent)

Shared Transport

Job summary

Marsh McLennan Agency seeks a Specialist for Insurance Operations in Pune. The role focuses on loss runs, loss summaries, and insurance processes, with training, compliance, and reporting duties. Hybrid work is offered, with shifts aligned to business needs and a commitment to SLA adherence.

The position emphasizes understanding of insurance broking dynamics, English proficiency, and the ability to manage tasks within tight timelines. Prior relevant experience is valued.

Qualifications

• Prior years of work experience in Loss Runs / Loss Summary preferred.
• Fair understanding of Insurance Broking business.
• Good command of spoken and written English.
• Advanced MS Office skills and ability to navigate regulatory requirements.

Responsibilities

• Contribute to achieving SLAs, KPIs and business objectives.
• Adhere to company policies and ensure compliant operations.
• Prepare and update reports using predefined templates.
• Maintain knowledge of core insurance concepts and regulatory requirements.
• Complete training activities on time and meet production targets in training and BAU.

Skills

English proficiency

Attention to detail

Time management

Education

Graduate (any stream)

Tools

MS Office

Job description

Specialist - Insurance Operations Company: Marsh McLennan Agency Description

MMA-Insurance Operations Location: Pune-Business Bay Specialist – Insurance Services (Grade C1)

What can you expect:

Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support

What is in it for you:

• Holidays (As Per the location – the final decision will depend on business requirements at that time)
• Shared Transport (Provided the address falls in accepted service zone)

We will count on you to:

• Process and self-Management: Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is always complying.
• Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Ensuring all production targets are met in training
• Ensuring all production targets are met in BAU (Post training)
• Ensuring all Quality targets are met in training
• Ensuring all quality targets are met in BAU (Post training)
• Communicate status of work, any issues with team managers and manager on time
• Schedule adherence is a must
• No unplanned leaves
• Ready to work in below shifts: 6.30AM to 3.30PM 2:30 PM to 11:30 PM 6:30 PM to 03:30 AM
• Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for.

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately.
• Recognizes how own actions impact on compliance

What you need to have:

• Prior years of work experience in Loss Runs / Loss Summary - Preferrable Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritize and organize tasks, work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes

What makes you stand out:

• Insurance certification from The Institutes, USA
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience on any insurance process

While the above are basic requirements mentioned, the role may not be limited to only these listed.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level Mid Level