Administrator - Claims Service

Marsh; Pune District; Hybrid; INR 500,000 - 700,000; Full time

Job summary

Marsh in Pune is seeking a diligent claims professional to join the Claims Services team. This hybrid role requires presence in the office at least three days per week and involves processing new claim notifications, updates, and settlements with strict adherence to policy terms and controls.

You will provide updates to underwriters and stakeholders, manage diaries, and maintain complete auditable claim files while meeting tight turnaround times and maintaining high accuracy and compliance

Responsibilities

• Own the processing of new claim notifications accurately and promptly, capturing complete and correct information in the relevant claims systems and initiating the appropriate workflow.
• Manage intermediate claim updates, including requests for information, status changes, reserve or exposure updates where applicable, and documentation of material developments.
• Coordinate and process claim settlements in line with delegated authority, policy terms, client instructions, internal controls, and applicable regulatory or market requirements.
• Provide regular, clear, and timely updates to underwriters and other stakeholders, highlighting progress, outstanding actions, risks, exceptions, and decisions required.
• Maintain effective diary management by setting, reviewing, and closing diary items; prioritising time-sensitive actions; and escalating overdue or blocked activities.
• Maintain complete, accurate, and auditable claim files, ensuring notes, correspondence, approvals, supporting documents, and settlement records are stored in the correct location.
• Plan and prioritize daily workload against due dates, claim urgency, stakeholder commitments, and diary requirements.
• Meet agreed turnaround times and productivity expectations without compromising claim accuracy, compliance, or customer and underwriter communication.

Skills

Claims processing

Diary management

Stakeholder communication

Documentation

Job description

Company: Marsh

Description:

We are seeking a talented individual to join our Claims Services team at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

Key responsibilities:

• Own the processing of new claim notifications accurately and promptly, capturing complete and correct information in the relevant claims systems and initiating the appropriate workflow.
• Manage intermediate claim updates, including requests for information, status changes, reserve or exposure updates where applicable, and documentation of material developments.
• Coordinate and process claim settlements in line with delegated authority, policy terms, client instructions, internal controls, and applicable regulatory or market requirements.
• Provide regular, clear, and timely updates to underwriters and other stakeholders, highlighting progress, outstanding actions, risks, exceptions, and decisions required.
• Maintain effective diary management by setting, reviewing, and closing diary items; prioritising time-sensitive actions; and escalating overdue or blocked activities.
• Maintain complete, accurate, and auditable claim files, ensuring notes, correspondence, approvals, supporting documents, and settlement records are stored in the correct location.
• Plan and prioritize daily workload against due dates, claim urgency, stakeholder commitments, and diary requirements.
• Meet agreed turnaround times and productivity expectations without compromising claim accuracy, compliance, or customer and underwriter communication.

Role expectations:

The role holder is expected to operate with integrity, take ownership of assigned claims activity, communicate proactively, protect confidential information, and contribute to a culture of quality, accountability, inclusion, and continuous improvement. The responsibilities may evolve in line with business needs, regulatory expectations, client requirements, and changes to Marsh Claims operating models.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.