Insurance Operations Specialist

Marsh; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Holidays (location-based)

Shared transport

Hybrid work model

Job summary

Marsh in Gurugram seeks a Specialist - Insurance Operations to handle loss runs and related insurance processing tasks. The role emphasizes adherence to SLAs, regulatory compliance, and accurate reporting within a hybrid work setup.

You will receive process training, role clarity, and stakeholder expectations to succeed. Prior experience in loss summaries and insurance knowledge will help you contribute from day one.

Qualifications

• Prior years of work experience in Loss Runs / Loss Summary (preferred).
• Good command of spoken and written English.
• Basic understanding of insurance broking business and dynamics.
• Willingness to learn and adapt to changes.

Responsibilities

• Process and self-management to meet SLAs and KPIs.
• Adhere to company policies and comply with procedures.
• Maintain performance standards and timely reporting using templates.
• Keep knowledge up-to-date on core insurance regulations.

Skills

English proficiency

Loss runs knowledge

Attention to detail

Task prioritization

Willingness to learn

Education

Graduate (any stream)

Post-Graduation/Certificate Courses in Insurance

Insurance certification (The Institutes, USA)

Tools

MS Office

Job description

Specialist - Insurance Operations Company: Marsh Description: MMA-Insurance Operations Gurugram Location Specialist – Insurance Services (Grade C1)

What can you expect:

Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.

Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support

What is in it for you?

• Holidays (As Per the location – the final decision will depend on business requirements at that time)
• Shared Transport (Provided the address falls in accepted service zone)

We will count on you to:

• Process and self-Management: Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is always complying.
• Maintains performance standards.
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Ensuring all production targets are met in training
• Ensuring all production targets are met in BAU (Post training)
• Ensuring all Quality targets are met in training
• Ensuring all quality targets are met in BAU (Post training)
• Communicate status of work, any issues with team managers and manager on time
• Schedule adherence is a must
• No unplanned leaves
• Ready to work in below shifts: 6.30AM to 3.30PM 2:30 PM to 11:30 PM 6:30 PM to 03:30 AM

Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for.

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately.
• Recognizes how own actions impact on compliance

What you need to have:

• Prior years of work experience in Loss Runs / Loss Summary - Preferrable Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritize and organize tasks, work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes

What makes you stand out:

• Insurance certification from The Institutes, USA
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience on any insurance process

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level Mid Level