International customer support representative

Policybazaar; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Professional development

Work culture

Job summary

Policybazaar in Gurugram is seeking a customer service professional to engage with inbound and outbound inquiries, provide clear information on insurance products, and resolve issues with empathy.

You will log interactions in the CRM, maintain data integrity, and work with internal teams to ensure swift closures, while enjoying a competitive fixed pay plus incentives and strong career progression.

Qualifications

• Exceptional verbal and written proficiency in English and Hindi.
• Graduate degree or higher.
• Solid foundational computer knowledge including MS Office.

Responsibilities

• Manage inbound and outbound communications to address customer inquiries and policy requirements.
• Deliver accurate information on insurance products, premiums, and policy terms.
• Diagnose customer grievances, provide efficient resolutions, and escalate complex matters when needed.
• Log, update, and maintain customer interaction records in the CRM system.
• Promote customer retention with a empathetic, professional, and solution-oriented approach.

Skills

Bilingual English-Hindi

Customer communications

Education

Any graduate

Tools

MS Office

Job description

Job description

What you'll do

Key Responsibilities

• Customer Engagement: Manage inbound and outbound communications professionally to address customer inquiries, concerns, and policy requirements.
• Product Consultation: Deliver accurate, transparent information regarding insurance products, premium calculations, and policy terms to empower customer decision-making.
• Issue Resolution: Actively diagnose customer grievances, provide efficient resolutions, and escape complex matters to appropriate internal teams for swift closure.
• Data Integrity: Accurately log, update, and maintain comprehensive customer interaction records within the corporate CRM system.
• Service Excellence: Champion customer retention and satisfaction by maintaining a highly empathetic, professional, and solution-oriented approach.

Candidate Profile & Qualifications-

• Communication: Exceptional verbal and written proficiency in both English and Hindi is mandatory.
• Education: Any graduate
• Technical Skills: Sound foundational computer knowledge, including proficiency in MS Office.

What We Offer-

• Competitive Remuneration: Attractive fixed compensation supplemented by a lucrative, performance-driven incentive structure.
• Career Progression: Transparent internal job postings (IJPs) and fast-track growth opportunities into leadership and specialized corporate roles.
• Professional Development: Comprehensive initial training and ongoing skill enhancement programs within the booming InsurTech sector.
• Work Culture: A vibrant, collaborative, and meritocracy-driven workplace environment.