Instructor Senior Analyst

Accenture; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture is seeking an Instructor Senior Analyst for Digital Inside Sales in Gurugram, India. The role requires expertise in training and interpersonal skills, along with 5 to 8 years of experience. Candidates will facilitate training, develop processes, and ensure client satisfaction.

Ideal applicants should possess excellent communication and presentation abilities, adaptability in skills, and a solid understanding of digital sales methodologies. Accenture promotes a collaborative and inclusive environment.

Qualifications

• 5 to 8 years of experience in a relevant field.
• Excellent communication skills in both written and verbal forms.
• Ability to assess customer needs and pitch value propositions effectively.

Responsibilities

• Facilitate new hire training and gauge performance.
• Develop training processes to improve client satisfaction.
• Participate in Process Calibration sessions with clients.

Skills

Training Expertise

Presentation/Facilitation Skills

Communication Skills

Adaptability

Experience in advertising sales

Interpersonal Skills

Feedback and Evaluation

Cultural Sensitivity

Dependable and reliable

Technology/Functional Proficiency

Education

Any Graduation

Tools

CRM systems

Job description

Skill required: Digital Inside Sales - Inside Sales

Designation: Instructor Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

What would you do?

Transforming sales to become a future‑ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face‑to‑face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost‑effective and scalable, making it ideal for modern sales strategies.

Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre‑sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for?

• Training Expertise
• Subject Matter Proficiency
• Communication Skills
• Presentation/Facilitation Skills
• Interpersonal Skills
• Feedback and Evaluation
• Adaptability
• Technology/Functional Proficiency
• Assessment and Measurement
• Cultural Sensitivity and Resilience
• Excellent communication and presentation skills, both written and verbal.
• Experience in advertising sales, media account management, successful client engagement and consistent business growth.
• Experience working against an assigned quota with a desire to exceed sales targets or sales KPIs.
• Experience providing strategic advice to help advertisers get the best return on advertising investments.
• Ability to assess customer needs and successfully pitch on value propositions.
• Ability to communicate effectively across various levels, including senior marketing leaders.
• Flexibility in switching between duties and assignments as per requirement.
• Experience working with CRM systems.
• Dependable, reliable with strong work ethic and time management skills

Roles and Responsibilities

• Facilitate new hire training following company training manuals, training plan & standards and publish relevant reports.
• Gauge the performance of new hires during the OJT period
• Follow objectives and client standards for job readiness goals.
• Facilitate on‑floor training to bridge product knowledge and skill gaps.
• Undertake projects to improve our training processes.
• Identify root causes for business related issues and recommend solutions to improve overall client satisfaction
• Own training processes with a high level of accountability keeping in mind the internal as well as external stakeholders.
• Participate in Process Calibration sessions with Clients and Cross Vendor
• Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in the job and classroom training
• Stay up to date with product and process updates. Have a data‑centric approach to problem‑solving
• Evaluate and provide feedback to the training manager on amendments to the training material
• Perform on floor training interventions based on business team’s feedback.
• Any Graduation

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