Instructional Designer II Bengaluru, Karnataka, India

Syndigo; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Syndigo in Bengaluru is seeking an experienced Instructional Designer to design, develop, publish, and maintain high-quality learning solutions for internal teams and external customers.

Working closely with Product Managers, SMEs, and cross-functional teams, the Instructional Designer translates complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success.

Qualifications

• Strong understanding of adult learning principles and instructional design methodologies.
• Experience designing curriculums, learning paths, assessments, and technical training content.

Responsibilities

• Learning Needs Analysis & Planning: identify training requirements for new products and releases, define objectives and success criteria.
• Content & Multimedia Development: design and produce eLearning modules, presentations, guides, videos, and microlearning content.
• Content Maintenance & Continuous Improvement: update content to reflect product changes and analyze learner feedback to improve effectiveness.
• Coordinate multiple learning projects and manage content repositories, version control, and LMS publishing.

Skills

Instructional design

Curriculum design

Learning needs analysis

Adult learning principles

Project management

Tools

Camtasia

ElevenLabs

Canva

Moodle

LearnUpon

Vimeo

Job description

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com .

Job Title: Instructional Designer

Department: Training Enablement (SUN)
Reports To: Training Manager

Job Summary

The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success.

This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement.

Key Responsibilities

Learning Needs Analysis & Planning

• Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases.
• Define learning objectives, target audiences, training scope, and success criteria.
• Design learning programs, curriculu m , learning journeys, and certification pathways.

Content & Multimedia Development

• Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content.
• Translate complex business and technical concepts into learner-friendly training materials.
• Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools.
• Develop and integrate voiceovers using ElevenLabs or similar AI-powered tools.
• Create learner-facing assets such as banners, flyers, infographics, learning catalogs, course thumbnails, and promotional materials using Canva or equivalent design platforms.
• Ensure all learning content aligns with instructional design, branding, accessibility, and quality standards.
• Collaborate with SMEs to gather technical information, validate content accuracy, and review training materials.
• Manage content, review cycles and incorporate stakeholder feedback.
• Coordinate multiple learning projects simultaneously while meeting quality and timeline expectations.
• Maintain organized documentation, content repositories, and version control practices.
• Upload, publish, and maintain training content within the Learning Management System (LMS).
• Configure and manage courses, learning paths, catalogs, assessments, certifications, and learner assignments.
• Generate LMS reports and monitor learner engagement, completion, and effectiveness metrics.
• Maintain learner-facing learning portals and ensure content remains current and accessible.

Content Maintenance & Continuous Improvement

• Monitor product releases, enhancements, and feature updates to assess training impacts.
• Update training content to reflect product changes and maintain accuracy.
• Analyze learner feedback, engagement metrics, and course performance data.
• Recommend and implement improvements to enhance learner experience and training effectiveness.
• Stay current with emerging learning technologies, AI-powered tools, and industry best practices.

Required Skills & Qualifications

Instructional Design

• Strong understanding of adult learning principles, instructional design methodologies, and learning needs analysis.
• Experience designing curricul um , learning paths, assessments, and technical training content.

Content Development & Multimedia Tools

• Microsoft PowerPoint and Microsoft Word
• ElevenLabs or similar AI voice-generation tools
• Experience with Moodle, LearnUpon or equivalent LMS platforms
• LMS content publishing, course configuration, learner management, and reporting
• Familiarity with Vimeo or any video hosting platforms is preferred

Professional Skills

• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical, and project management skills.
• Ability to collaborate effectively with SMEs, Product Managers, and cross-functional teams.
• Ability to simplify technical concepts for diverse learners .

Preferred Knowledge

• Product Information Management (PIM)
• Master Data Management (MDM)
• SaaS products and customer education