Inside Sales Sr Analyst

Accenture in India; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture is seeking an Inside Sales Sr Analyst in Hyderabad to drive product adoption, renewals, and customer success. You will manage strategic relationships, guide onboarding, and deliver value across the customer lifecycle.

The role requires 5-8 years in customer success, account management, or SaaS sales, a Bachelor's degree, and proficiency with Salesforce. You will analyze data, communicate with stakeholders, and ensure successful outcomes for clients.

Qualifications

• Bachelor's degree required.
• 4+ years in customer success, account management, or sales in SaaS.
• 2+ years in a customer service role.
• Strong knowledge of Sales and Marketing processes.
• Experience with Salesforce or similar tools.

Responsibilities

• Develop and maintain strong, long‑lasting relationships with key stakeholders.
• Guide onboarding and training for new customers to ensure successful adoption.
• Monitor customer health scores and churn risk to guide retention actions.
• Develop targeted retention strategies to improve satisfaction and value.
• Act as a trusted advisor to drive product adoption and achieve business outcomes.
• Coordinate with internal teams to ensure customer success across renewal cycles.

Skills

Customer relationship management

Account management

Sales experience

SaaS

Salesforce

Communication skills

Data analysis

Education

Bachelor's Degree

Tools

Salesforce

Job description

Job Description

Skill required: Digital Inside Sales - Inside Sales

Designation: Inside Sales Sr Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.

• Bachelors Degree
• Four (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.
• Two (2) plus years in a customer service-oriented role required.
• Broad knowledge and experience in Sales and Marketing processes and systems.
• Experience with Sales and Marketing technology such as Salesforce, etc.
• Or equivalent combination of education and or experience What are we looking for?
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Ability to efficiently manage multiple customer projects simultaneously.
• Ability to communicate with internal and external customers and all levels of management.
• Understands how to communicate difficult, sensitive information tactfully.
• Roles and Responsibilities:
• Customer Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.
• Onboarding and Training: Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.
• Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.
• Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.
• Act as an extension of the customer, being a proactive advocate within Client and the customer to accomplish defined objectives.

Requirements