Inside Sales Specialist

Fortuna Retail; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Fortuna Retail in Gurugram, India, seeks a customer-focused sales professional to drive gemstone and jewelry sales through consultative guidance across online and offline channels.

You will build product expertise, deliver personalized consultations, present stories around each piece, and manage orders with accuracy while seeking upsell opportunities and delivering exceptional service.

Qualifications

• Graduate in any stream.
• Strong communication and customer-service orientation.
• Experience in consultative selling preferred.
• Comfort with online and offline customer interactions.
• Detail oriented with order and process management.

Responsibilities

• Drive sales by understanding customer needs and recommending gemstones.
• Deliver personalized consultations online and offline.
• Educate customers on origin, quality, and value.
• Present products through storytelling and product knowledge.
• Handle orders, payments, shipping, and tracking with accuracy.
• Identify upselling and cross-selling opportunities.

Skills

Customer focus

Communication

Relationship building

Consultative selling

Storytelling

Education

Graduate in any stream

Job description

What Will You Drive?

• Drive sales growth by understanding customer needs, preferences, and budget, and recommending the most suitable semi-precious gemstones and jewelry pieces.
• Deliver exceptional customer consultations through personalized guidance on gemstone selection, jewelry styling, and customization options across online and offline channels.
• Build strong product expertise around semi-precious gemstones, including their origin, quality, properties, and value, to confidently educate and influence customers.
• Create engaging product presentations and storytelling experiences that highlight the beauty, symbolism, and uniqueness of each gemstone and jewelry piece.
• Strengthen customer relationships through proactive follow-ups, personalized recommendations, and high-quality service to enhance customer loyalty and repeat business.
• Identify upselling and cross-selling opportunities by recommending complementary jewelry, accessories, and customization services to maximize revenue.
• Ensure seamless order management by handling payments, shipping coordination, and order tracking with accuracy and efficiency.
• Stay updated on market trends, customer preferences, and competitor activities within the gemstone and jewelry industry to contribute valuable sales and product insights.

Who Are We Looking For?

• A customer-focused sales professional with strong communication and relationship-building skills.
• Someone who enjoys consultative selling and can confidently engage customers to understand their requirements and recommend the right solutions.
• A candidate with the ability to present products in an engaging and persuasive manner through storytelling and product knowledge.
• An individual who is target-driven, proactive, and passionate about delivering exceptional customer experiences.
• Someone who is comfortable handling customer interactions across both online and offline platforms.
• A professional with strong attention to detail and the ability to manage orders and customer processes efficiently.
• A quick learner with an interest in gemstones, jewelry, luxury retail, or lifestyle products.
• Graduate in any stream.