Inside Sales Representative_ Air Freight

Shipco It; Pune District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Onsite work opportunities

Supportive, diverse culture

Career advancement

Mentorship & growth

Awards and recognition

Competitive compensation

Growth opportunities

Job summary

Shipco IT in Pune, India seeks an Inside Sales Representative for Air Freight to support and grow the Overseas Customer program. The role blends client administration, account management, and commercial support for airfreight, coordinating with global Shipco offices.

A bachelor’s degree and strong English are essential. You will manage customer data, build relationships through regular engagement and QBRs, and promote airfreight capabilities across markets.

Qualifications

• Bachelor's/Management degree required.
• Strong English communication, both written and verbal.
• CRM and sales/business development skills.
• Negotiation and problem-solving abilities.
• Ability to interact confidently with international customers.
• Prior experience in Airfreight/Freight Forwarding preferred.
• Knowledge of pricing/costing tools and Excel.

Responsibilities

• Support and grow the Overseas Customer program focusing on airfreight.
• Administer customer onboarding and vetting, including credit checks.
• Monitor dashboards and ensure accurate activity reporting.
• Build relationships with overseas customers via regular engagement and QBRs.
• Serve as primary contact for queries and escalations across time zones.
• Promote global airfreight capabilities and identify growth opportunities.
• Collaborate with Shipco offices and partners on customer growth initiatives.
• Engage proactively with at-risk customers to regain business.
• Maintain customer profiles, meeting notes, and follow-up actions.

Skills

English communication

CRM & sales

Negotiation & problem-solving

International interaction

Airfreight experience

Education

Bachelor's/Management degree

Tools

Excel

Pricing tools

Job description

Designation: Inside Sales Representative Air Freight

We are looking for a proactive and commercially driven professional to support and grow Shipco s Overseas Customer (OC) Program, with a primary focus on Airfreight.

The role will combine customer administration, account management, commercial support, business development, and coordination with global Shipco offices and partners.

Location: Pune, India (On Site)

What You’ll Do

• Manage and maintain the Overseas Customer (OC) Directory, ensuring customer information is accurate and up to date.
• Support the customer onboarding and vetting process, including credit reference follow-ups and customer verification.
• Monitor the OC Power BI dashboard to ensure customer activity and business support are accurately captured.
• Build and maintain strong relationships with existing Overseas Customers through regular engagement and Quarterly Business Reviews (QBRs).
• Act as a point of contact for customer queries and escalations, particularly across relevant time zones.
• Promote Shipcos global Airfreight capabilities and identify opportunities to grow business across USA, Asia, Canada, China, and other markets.
• Work closely with Shipco offices and ACG partners to identify and support customer growth opportunities.
• Proactively engage with customers whose business volumes have declined or stopped and develop actions to regain business.
• Maintain customer profiles, meeting notes, business opportunities, and follow-up actions.

What You’ll Need

• A Bachelor’s/Management degree
• Strong verbal and written English communication skills.
• Good customer relationship management and sales/business development skills
• Negotiation and problem-solving abilities
• Ability to confidently interact with international customers and global stakeholders.
• Prior experience in Airfreight / Freight Forwarding will be preferred.
• Good knowledge of pricing/costing tools and Excel

Here’s What We Offer

At Shipco-IT, we pride ourselves on our vibrant and supportive culture. Join our dynamic, international team and take on meaningful responsibilities from day one.

Innovative Environment: Explore processes in the transportation and logistics industry.

Collaborative Culture: Work with some of the industry’s best in an open and creative environment.

Professional Growth: Benefit from continuous learning, mentorship, and career advancement.

Impactful Work: Enhance efficiency and drive global success.

Inclusive Workplace: Enjoy onsite work opportunities and a supportive, diverse culture.

Competitive Compensation: Receive a salary that reflects your expertise.

Growth Opportunities: Achieve your full potential with ample professional and personal development opportunities.

Awards and recognition: For exceptional performance or contributions to the company’s success.

Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn