Customer Experience - Shipco Transport Pvt Ltd

Iteachc2c; Pune District; On-site; INR 223,000 - 279,000; Full time

Job summary

Shipco Transport Pvt Ltd in Pune is seeking a Customer Experience professional to handle inquiries and provide effective support. The role requires a graduate degree, with preferred backgrounds in BBA, BCA, MBA, or BSc, and offers a steady monthly salary.

The position involves interacting with customers, coordinating with internal teams, and maintaining records to ensure timely resolutions. Rotational shifts support continuous service across operations.

Qualifications

• Any graduate; preferred: BBA, BCA, MBA, BSc.

Responsibilities

• Support customers and respond to customer queries professionally.
• Understand customer requirements and provide appropriate solutions or assistance.
• Coordinate with internal operations teams to resolve customer issues.
• Follow up on customer requests and ensure timely resolution.
• Maintain clear and accurate communication with customers and internal stakeholders.
• Build positive customer relationships through professional and responsive service.
• Identify recurring customer concerns and elevate issues when required.
• Maintain accurate records and follow established operational processes.

Skills

Customer service

Communication skills

Education

AnyGraduate_BBA_BCA_MBA_BSc

Job description

Customer Experience - Shipco Transport Pvt Ltd

Pune

Full-Time

INR 20000 - 25000

Company - Shipco Transport Pvt Ltd

Company profile - Shipco IT Pvt. Ltd. is a shared service centre supporting Scan-Group companies globally. The organization operates in the logistics and transportation services sector, with its Pune office supporting international business operations. It provides operational and customer support services across the group.

Company Address - Sai Radhe, 602-603, Plot No 101-102, Behind Sheraton Hotel, near Pune

Age - 18+

Last date to apply - Ongoing hiring

Salary - 20k

Work-from-home salary: 25k and above only Male

Location - Sai Radhe, 602-603, Plot No 101-102, Behind Sheraton Hotel, near Pune

Time - 9 hrs ( Rotational shift )

Responsibilities -

• 1. Support customers and respond to customer queries professionally.
• 2. Understand customer requirements and provide appropriate solutions or assistance.
• 3. Coordinate with internal operations teams to resolve customer issues.
• 4. Follow up on customer requests and ensure timely resolution.
• 5. Maintain clear and accurate communication with customers and internal stakeholders.
• 6. Build positive customer relationships through professional and responsive service.
• 7. Identify recurring customer concerns and elevate issues when required.
• 8. Maintain accurate records and follow established operational processes.

Requirements / Qualifications-

• Any graduate / Preferred: BBA, BCA, MBA, BSc