Inside Sales Manager

Indra & Indra Private Limited; Tiruppur; On-site; INR 550,000 - 900,000; Full time

Job summary

Indra & Indra Private Limited is seeking an experienced Inside Sales Lead to head the inside sales team, oversee CRM operations, and ensure smooth customer transactions from initial enquiry to final registration.

You will coordinate with banks for customer loans, manage reporting, and drive target achievement in a fast-paced real estate environment in Tamil Nadu. A Bachelor's degree is required, and an MBA in Sales/Marketing is preferred.

Qualifications

• Bachelor's degree; MBA in Sales/Marketing preferred.
• 47 years of relevant experience, preferably in real estate.
• Prior experience in team handling, CRM management, and bank loan coordination preferred.

Responsibilities

• Lead, motivate, and monitor the inside sales team to achieve monthly sales targets.
• Monitor lead allocation, customer follow-ups, site visits, bookings, and sales performance.
• Oversee CRM activities, customer records, pending follow-ups, complaints, documentation, and registration status.
• Coordinate with banks and financial institutions for customer loan applications, documentation, approvals, and disbursements.
• Coordinate with CRM, Accounts, and Legal teams to ensure timely completion of customer documentation and property registration.
• Prepare daily, weekly, and monthly reports on sales performance, CRM activities, loan status, and pending registrations.
• Handle escalations, resolve operational challenges, and maintain team productivity under pressure.

Skills

Leadership

CRM management

Bank loan coordination

Negotiation & communication

MS Excel

Education

Bachelor's degree

MBA in Sales/Marketing preferred

Tools

CRM systems

MS Excel

Property registration procedures

Job description

Job Purpose

To lead and manage the inside sales team, achieve sales targets, oversee CRM operations, coordinate with banks for customer loans, and ensure smooth customer transactions from initial enquiry to final registration.

Key Responsibilities

1. Team Management: Lead, motivate, and monitor the inside sales team to achieve monthly sales targets and improve conversion rates.
2. Sales & Lead Management: Monitor lead allocation, customer follow-ups, site visits, bookings, and sales performance.
3. CRM Management: Oversee CRM activities, customer records, pending follow-ups, complaints, documentation, and registration status.
4. Bank Coordination: Coordinate with banks and financial institutions for customer loan applications, documentation, approvals, and disbursements.
5. Registration Coordination: Coordinate with CRM, Accounts, and Legal teams to ensure timely completion of customer documentation and property registration.
6. Reporting: Prepare daily, weekly, and monthly reports on sales performance, CRM activities, loan status, and pending registrations.
7. Target & Pressure Management: Handle escalations, resolve operational challenges, and maintain team productivity under pressure.

Qualification & Experience

• Bachelor's degree; MBA in Sales/Marketing preferred.
• 47 years of relevant experience, preferably in real estate.
• Prior experience in team handling, CRM management, and bank loan coordination preferred.

Required Skills

• Strong leadership and team management.
• Target-oriented mindset and ability to work under pressure.
• Excellent communication, negotiation, and follow-up skills.
• Good knowledge of CRM systems, MS Excel, and property registration procedures.

Key Performance Indicators (KPIs)

• Achievement of sales targets and conversion rates.
• Team productivity and CRM efficiency.
• Timely loan processing and registration coordination.
• Customer satisfaction and timely closure of pending activities.