Inside Sales Executive Kolenchery, Ernakulam, Kerala Competitive Salary

Pentaorthodontics; Thiruvananthapuram; On-site; INR 279,000 - 468,720; Full time

Job summary

Pentaorthodontics seeks an Inside Sales Executive to drive B2C sales through Deorkart and other digital channels. The role involves handling customer inquiries, converting leads into orders, promoting products via digital communications, and meeting monthly sales targets.

You will generate new business leads, follow up on website inquiries, and maintain a healthy sales pipeline, while delivering accurate product, price, stock, and delivery information. Freshers with great communication can apply.

Qualifications

• Bachelor's Degree in Commerce, Business Administration, Marketing, or a related field.
• 1–3 years of experience in Inside Sales, Sales Coordination, Customer Support, or Telecalling (Freshers with excellent communication skills may apply).

Responsibilities

• Generate B2C sales through Deorkart and digital channels by handling inquiries and converting leads into orders.
• Maintain a healthy sales pipeline and follow up on inquiries to achieve monthly targets.
• Handle inquiries via phone, email, WhatsApp, chat; provide product, pricing, stock, and delivery information.
• Promote products through digital campaigns; coordinate with internal teams for smooth order processing.
• Update CRM with lead status and sales activity; prepare daily reports.
• Upsell, cross-sell, and re-engage inactive customers to drive repeat business.

Skills

Clear communication

Telecalling

CRM software

MS Office (Excel/Word/Outlook)

Website/e-commerce orders

Organizational multitasking

Follow-up skills

Teamwork

Problem-solving

Customer-centric

Education

Bachelor's degree in Commerce / Business Administration / Marketing

Tools

CRM software

Microsoft Office

Job description

Description

The Inside Sales Executive will be responsible for generating B2C sales through the Deorkart website and other digital channels by handling customer inquiries, converting leads into confirmed orders, promoting products through digital communication, and achieving monthly sales targets.

KeyResponsibilities

Lead Generation

• Identifypotential B2C customers through digital channels.
• Generatenew business leads using online platforms and customer databases.
• Conductcold calling and warm calling to prospective customers.
• Followup on website inquiries and marketing-generated leads.
• Buildand maintain a healthy sales pipeline.
• Re-engageinactive and existing customers to generate repeat business.
• Understandcustomer requirements and buying preferences.
• Recommendsuitable products and solutions.
• Convertinquiries into confirmed orders.
• Achievemonthly sales targets.
• Upselland cross-sell products where appropriate.
• Followup consistently until order confirmation.

CustomerCommunication

• Handlecustomer inquiries via phone, email, WhatsApp, website chat, and otherapproved communication channels.
• Maintainprofessional and timely communication throughout the sales process.
• Respondpromptly to customer queries before order confirmation.
• Provideaccurate product, pricing, stock availability, and delivery information.

Digital Sales& Promotions

• Promotionthrough WhatsApp, email, SMS, and other approved digital communicationchannels.
• Executepromotional campaigns to increase website traffic and conversions.
• Usecustomer databases to run targeted follow-up and promotional activities.
• Encouragerepeat purchases through regular customer engagement.
• Supportseasonal offers, product launches, and promotional campaigns on Deorkart.
• Updatelead status in the CRM.
• Maintainaccurate records of customer interactions.
• Recordsales activities and outcomes.
• Submitdaily call reports and sales activity reports.
• Trackinquiries from first contact to order confirmation.
• Followup regularly on abandoned carts, pending quotations, and customerinquiries.
• Escalatecustomer issues internally whenever required to ensure timely resolution.
• Monitorand respond promptly to inquiries received through the Deorkart website.
• Ensuremaximum conversion of website inquiries into confirmed orders.
• Coordinatewith internal teams for smooth order processing after sales confirmation.
• Identifyopportunities to improve website sales performance based on customerfeedback and inquiry trends.

Visibility &Information Access

• Vieworder and consignment status updates.
• Accesscustomer and sales reports required for sales activities.
• UseCRM and dashboards for informed customer communication.

RequiredQualifications

• Bachelor'sDegree in Commerce, Business Administration, Marketing, or a relatedfield.
• 1–3years of experience in Inside Sales, Sales Coordination, Customer Support,or Telecalling (Freshers with excellent communication skills may alsoapply).

Required Skills

• Excellentverbal and written communication skills.
• Strongtelecalling and customer handling skills.
• Knowledgeof CRM software and Microsoft Office (Excel, Word, Outlook).
• Experiencehandling website and e-commerce orders is preferred.
• Goodorganizational and multitasking abilities.
• Strongfollow-up and coordination skills.
• Abilityto work independently and as part of a team.
• Customer-focusedwith problem-solving abilities.

PreferredExperience

• Experiencein inside sales or customer support.
• Experiencemanaging online sales portals and website inquiries.
• Knowledgeof order processing and sales documentation.
• Experienceworking with CRM systems and sales reporting.
• Familiaritywith medical devices, healthcare products, or manufacturing industries isan added advantage.

What We Offer

• Supportiveand collaborative work environment.
• Hands-onexperience with CRM, inside sales, and e-commerce operations.
• Trainingand career development opportunities.

Join with us and become part of a teamdedicated to delivering quality products while providing exceptional customerservice.