Inside Sales Executive

Wellbeing Nutrition; Mumbai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive incentives

Work-life balance

Continuous learning and development

Team-building events

Collaborative team

Professional development

Social responsibility

Team events

Job summary

A health-focused nutrition company based in Mumbai seeks a customer interaction specialist to engage with customers through various channels. The role emphasizes problem resolution, product knowledge, and maintaining customer data. Candidates should possess strong sales skills and be able to generate insightful reports on customer interactions. The company offers a vibrant culture with competitive incentives and a focus on work-life balance.

Qualifications

• Strong customer interaction skills across multiple channels.
• Ability to meet sales targets through upselling and cross-selling.
• Proficiency in managing customer feedback and data.
• Understanding of market trends and customer preferences.

Responsibilities

• Interact with customers via phone, email, chat, or in person.
• Promote products through sales and upselling opportunities.
• Address customer complaints and ensure satisfaction.
• Assist with order processing and tracking.
• Maintain accurate customer records in the CRM system.
• Collect and communicate customer feedback for improvements.
• Conduct market research to inform sales strategies.
• Generate sales reports and metrics.
• Generate reports on sales activities and interactions to track progress.

Job description

Location - Santacruz East, Mumbai (Full time on-site - 5 days work week)

Role & Responsibilities

Customer Interaction: Interact with customers and prospects through various channels, such as phone, email, chat, or in-person, to provide information, resolve inquiries, and offer solutions.

Sales and Upselling: Identify opportunities to promote products or services and meet sales targets by cross‑selling, upselling, and offering personalized recommendations to customers.

Problem Resolution: Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.

Product Knowledge: Develop a deep understanding of the organization's products or services to provide accurate information and meet customer needs.

Order Processing: Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.

Customer Data Management: Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.

Customer Feedback: Collect, document, and communicate customer feedback to help improve products, services, and processes.

Market Research: Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.

Sales Reporting: Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.

Why work with us?

• Vibrant and innovative culture that encourages creativity and growth.
• Emphasis on work‑life balance to ensure employees feel supported and rejuvenated.
• Competitive incentives including handsome monthly performance‑based rewards.
• Opportunity to make a meaningful impact on people's health and wellness.
• Collaborative and supportive team environment where ideas are valued and contributions recognized.
• Rapidly growing industry with ample opportunities for professional development and advancement.
• Commitment to sustainability and social responsibility, contributing to a greater cause.
• Continuous learning and skill development to foster personal and professional growth.
• Regular team‑building events and outings to foster camaraderie and strengthen relationships.
• Exciting social gatherings and themed events to celebrate achievements and milestones.

About us

We are not just another supplement company.

We work for a generation that wants more.

More out of their day, more out of their lives, more out of their supplements and more out of their money.

We hold our community first and devote ourselves to offer more quality, more transparency, more delivery, more performance, more sustainability and more taste.

We are conscious thinkers, and we believe that the Wellbeing of people and nature are interconnected. Only in nature we found the right balance of energy, nutrients and wellbeing. Wellbeing is all about harnessing its power by identifying the most potent natural ingredients based on scientific evidence and creating sustainable ways to get nutrition in its purest, most delicious form.