Inside Sales Associate

Hoora; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Hoora, Nagpur-based car and bike care company, is seeking an Inside Sales Associate to manage inbound and outbound calls, qualify leads, and convert prospects into paying customers. The role emphasizes CRM accuracy, coordination with operations, and achieving daily and monthly sales targets in a customer-forward environment.

The position requires strong communication in English and local languages, ability to work on-site in Nagpur, and a focus on delivering value while representing Hoora’s

Qualifications

• High call volume inbound/outbound sales experience.
• Strong customer service and relationship-building skills.
• Ability to prospect, qualify leads and nurture them through the funnel.
• Experience with renewals and upselling opportunities is a plus.
• Excellent English and local language communication abilities.
• Prior inside sales or telesales exposure in consumer services is preferred.

Responsibilities

• Handle inbound and outbound calls and explain Hoora’s services clearly and persuasively.
• Qualify leads, follow up inquiries, and convert prospects into paying customers.
• Support renewals and upselling opportunities while maintaining CRM records.
• Coordinate with operations and customer support to ensure smooth service delivery.
• Meet defined sales targets and represent Hoora’s brand values in every interaction.

Skills

Inside Sales

Customer Service

Lead Generation

Account Management

English & Local Languages

CRM proficiency

Tools

CRM software

Job description

Company Description

Hoora is India’s leading car and bike care company, focused on making vehicle management simple, reliable, and accessible for everyone. Starting as a doorstep car wash service in Nagpur, Hoora has grown into a nationwide brand operating in 85+ cities, with over 2 million app downloads and 200,000+ customers. The company offers an all-in-one platform with doorstep services, premium auto care products, insurance assistance, and business opportunities through partner and distributor programs. In a traditionally unorganized industry, Hoora emphasizes structured processes, trained professionals, and transparent pricing to deliver consistent quality. Hoora is committed to making car care effortless for vehicle owners and creating meaningful income opportunities for service providers.

Role Description

The Inside Sales Associate is a full-time, on-site role based in Nagpur. This role involves managing inbound and outbound calls, engaging potential and existing customers, and explaining Hoora’s services and products clearly and persuasively. The associate will qualify leads, follow up on inquiries, convert prospects into paying customers, and support renewals and upselling opportunities. Daily tasks include maintaining accurate records in the CRM, coordinating with operations and customer support teams, and ensuring a smooth experience from first contact to service delivery. The role also requires meeting defined sales targets, contributing feedback on customer needs, and representing Hoora’s brand values in every interaction.

Qualifications

• Candidates should possess strong Inside Sales skills, including handling high call volumes and converting inquiries into confirmed bookings.
• Candidates should possess Customer Service and Customer Satisfaction skills, with the ability to build trust, resolve concerns, and maintain long-term relationships.
• Candidates should possess Lead Generation skills, including prospecting, qualifying leads, and nurturing them through the sales funnel.
• Candidates should possess Account Management skills to manage repeat customers, support renewals, and identify cross-selling or upselling opportunities.
• Relevant qualifications include excellent verbal communication in English and local languages, basic computer and CRM proficiency, and strong negotiation and closing abilities.
• Prior experience in inside sales, telesales, or customer-facing roles is preferred; familiarity with automotive or consumer services sectors is an advantage.
• Ability to work on-site in Nagpur, meet daily and monthly targets, collaborate with cross-functional teams, and maintain a professional, customer-focused mindset.