City Head General Insurance

Hoora Technologies Private Limited; Nagpur District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Hoora is seeking an experienced Business Head – Insurance to build and scale its Insurance vertical from the ground up. You will own the P&L, lead sales, CX, and a cross-functional team to achieve aggressive revenue targets in a fast-growing vehicle care platform.

The ideal candidate will have 8+ years in the insurance industry with a track record of building teams, driving large-scale auto insurance sales, and delivering exceptional customer experiences.

Qualifications

• Minimum 8+ years in the insurance industry, with strong Auto Insurance expertise.
• Proven experience building teams and business functions from scratch with high-volume sales (10,000+ policies/month).
• Strong leadership, communication, and analytical skills to drive growth and performance.

Responsibilities

• P&L ownership and end-to-end delivery for the insurance vertical.
• Hire, train, and mentor sales, customer support, and operations teams.
• Oversee customer lifecycle from lead to policy issuance and renewal, ensuring CX excellence.
• Collaborate with Marketing to drive Auto Insurance campaigns and optimize funnels.
• Align Marketing, Tech, and Operations to sustain revenue expansion.

Skills

Sales leadership

Team building

Customer handling

Strategic planning

CX management

Job description

Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India’s #1 Car & Bike Care App, Hoora brings every essential automotive need into one seamless ecosystem.From doorstep car and bike wash to end-to-end service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360° vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution.Hoora’s mission is simple: make vehicle ownership effortless, accessible, and reliable, whether it’s routine cleaning, urgent servicing, compliance needs, or upgrading your ride.

Job Mission

• We are looking for an experienced and dynamic Business Head – Insurance to lead, scale,
  and build our insurance vertical from the ground up.
• The ideal candidate will bring strong leadership, industry expertise, and a proven track
  record in sales, customer handling, and team building within the insurance domain — especially Auto Insurance.

Key Responsibilities :

• P&L Management & Strategy: Fully own the insurance vertical’s P&L,
  ensuring end-to-end business delivery and achieving aggressive revenue targets.
  Build the entire vertical from scratch, including processes, teams, and performance systems.
• Team Building & Management: Hire, train, and mentor a high-performing
  sales, customer support, and operations team. Build a performance-driven culture with clear
  metrics and accountability. Enable teams with scripts, training, and tools to improve closing ratios.
• Customer Handling & Experience (CX): Oversee customer lifecycle management
  from lead generation to policy issuance and renewal. Ensure high customer satisfaction through
  prompt and effective service delivery, resolving escalations, and continuously improving CX processes.
• Growth & Process Optimization: Collaborate with marketing teams to create
  campaigns for Auto Insurance and other products. Optimize sales funnels, calling processes, and
  CRM workflows. Analyze performance metrics and market trends to refine strategy.
• Cross-Functional Leadership: Identify new business opportunities and align
  internal teams (Marketing, Tech, Operations) to implement growth strategies and ensure
  consistent revenue expansion.

Ideal Candidate Profile :

• Experience: Minimum 8+ years in the insurance industry, with strong preference
  for Auto Insurance expertise.
• Track Record (Mandatory): Proven experience building teams and business functions
  from scratch. Must have experience driving high-volume insurance sales
  (10,000+ policies/month).
• Skills: Strong background in sales, marketing, upselling, and customer management.
  Ability to manage large-scale operations with high monthly volumes.
• Leadership: Exceptional leadership, communication, and analytical skills with the
  ability to build a performance-driven culture.
• Industry Fit: Strong network within the insurance ecosystem (brokers, partners,
  OEMs, etc.) is highly desirable.
• Hoora is India’s fastest-growing Vehicle 360 Solution Company, serving 1,00,000+ customers across 85+ cities.
• We provide tech-enabled doorstep vehicle care, verified professionals, eco-friendly processes, and a seamless app experience.
• Hoora aims at redefining sustainable in a true sense. With an array of completely eco-friendly services like waterless car cleaning and pressure wash options that save upto 70% of water as compared to traditional washing centres. Hoora aims at contributing towards creating a sustainable future for empowering the future generations.