InP - Business Systems Analyst Senior

Global Payments; Pune District; Vor Ort; INR 4.000.000 - 4.800.000; Vollzeit

Zusammenfassung

Global Payments is seeking a Senior Salesforce Business Analyst to join the Enterprise Operations team. You will bridge business needs with technical delivery, focusing on Salesforce solutions across Sales Cloud and Service Cloud and ensuring measurable business value.

You will collaborate with stakeholders, architects, and delivery teams, translate requirements into user stories, support agile methods, and help drive adoption and automation within the Salesforce platform.

Qualifikationen

• Minimum 3+ years of Business Analysis with Salesforce implementations.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience eliciting, documenting, and managing requirements through project lifecycle.
• Experience with Agile delivery (Scrum/Kanban/SAFe) and UAT support.
• Proficient in creating user stories, process flows, and acceptance criteria.
• Familiarity with API integrations and working with technical teams.

Aufgaben

• Bridge business needs and technical delivery for Salesforce solutions.
• Collaborate with stakeholders, product owners, architects, and developers to define requirements.
• Translate requirements into detailed user stories, flows, acceptance criteria, and specs.
• Support agile delivery teams to deliver incremental business value.
• Facilitate workshops, interviews, and process-mapping sessions.
• Maintain requirements, user stories, and documentation in JIRA and other tools.
• Support testing activities including UAT and acceptance criteria validation.
• Monitor outcomes to ensure value and benefits are realized.

Kenntnisse

Salesforce knowledge

Stakeholder management

Agile delivery

Requirements gathering

UAT support

Workshop facilitation

Ausbildung

Salesforce Certification

Tools

JIRA

MuleSoft

Tableau

Experience Cloud

Data Cloud

Jobbeschreibung

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an InP - Business Systems Analyst Senior to join our ever-evolving Enterprise Operations Team and help us unleash the potential of every business.

What you’ll own We are seeking a skilled Salesforce Business Analyst to join our Enterprise Operations team, supporting the enterprise-wide implementation and optimisation of Salesforce across Enterprise (LOB). This role is responsible for bridging the gap between business needs and technical delivery, ensuring Salesforce capabilities are effectively leveraged to drive operational efficiency, customer outcomes, and business growth.

You will work closely with business stakeholders, product owners, architects, developers, and delivery teams to understand business objectives, analyse processes, define requirements, and support the successful delivery of Salesforce solutions across the customer lifecycle.

You will play a key role in ensuring solutions deliver measurable business value while remaining aligned with enterprise governance and delivery standards.

Partner with business stakeholders to understand strategic objectives, operational challenges, and opportunities for improvement across the customer lifecycle.

Elicit, analyse, document, and prioritise business requirements, ensuring they are clear, complete, and actionable.

Translate business requirements into detailed user stories, process flows, acceptance criteria, and functional specifications.

Collaborate with architects, developers, and product owners to design solutions that align with business needs and Salesforce best practices.

Support agile delivery teams within Scrum, Kanban, and SAFe Agile frameworks to deliver incremental business value.

Facilitate workshops, stakeholder interviews, process mapping sessions, and requirements gathering activities.

Analyse existing business processes and identify opportunities for automation, optimisation, and digital transformation through Salesforce capabilities.

Manage and maintain requirements, user stories, and documentation within JIRA and other delivery management tools.

Support testing activities, including defining acceptance criteria, validating delivered functionality, and facilitating user acceptance testing (UAT).

Monitor delivered solutions to ensure expected business outcomes and benefits are achieved.

Act as a trusted advisor to stakeholders, helping maximise adoption and value from the Salesforce platform.

Support change management activities and contribute to user training, communications, and adoption initiatives where required

What you bring

• Minimum 3+ years of Business Analysis experience supporting Salesforce implementations, enhancements, or transformation initiatives.
• Strong understanding of Salesforce platform capabilities, particularly within Sales Cloud and Service Cloud environments.
• Proven experience gathering, documenting, and managing business and functional requirements throughout the project lifecycle.
• Experience creating process maps, business workflows, user stories, acceptance criteria, and business requirements documentation.
• Additional experience with, or willingness to learn: Agentforce Data Cloud / Data 360 Experience Cloud MuleSoft Tableau
• Strong analytical and problem-solving capabilities, including process improvement and business process re-engineering.
• Experience working closely with technical teams to translate business requirements into deliverable solutions.
• Familiarity with API-driven integrations and understanding how enterprise systems interact with Salesforce.
• Experience supporting testing, UAT activities, and release validation processes.
• Knowledge of Agile delivery methodologies including Scrum, Kanban, and SAFe Agile.
• Strong stakeholder management skills, with the ability to engage effectively across business, operational, and technology teams.
• Excellent written and verbal communication skills, including workshop facilitation, requirements documentation, and executive-level presentations.
• Salesforce Business Analyst Certification or related Salesforce certifications are desirable but not essential.

About the team

Our inclusive and global teams win together every day.

We’re proud to have the best minds in the industry, who you can learn from as you grow your career.

The people, the energy, the connections – it’s unmatched.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team.

We’re curious and innovative – always finding better ways to deliver impact.

We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

LinkedIn # (#LI-SUSMITA )

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.

And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement:

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].