Infosys BPM is Hiring - Collections Representative - Pune

Infosys BPM; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading IT services company is holding a walk-in drive for the position of Collections / Bankruptcy Specialist in Pune. Applicants should have a minimum of 2 years' experience in collections or bankruptcy. The role entails handling customer calls, providing repayment solutions, and ensuring compliance with legal standards. This is an onsite position with US shifts. Interested candidates should bring their updated resumes and ID proof on 21st February between 10:00 AM to 1:00 PM.

Qualifications

• Minimum of 2 years in Collections or Bankruptcy.
• Proficient with computers.
• Experience in financial services or customer support.

Responsibilities

• Handle high-volume customer calls efficiently.
• Understand customers' financial situations.
• Provide repayment solutions and negotiate payment plans.
• Manage delinquency buckets and ensure compliance.
• Resolve concerns and escalate special cases.

Skills

Collections

Bankruptcy

Customer handling

Attention to detail

Negotiation

Multitasking

Education

Bachelor's degree or Paralegal certification

Tools

PACER

LexisNexis

Document management systems

Job description

WALKIN DRIVE Collections / Bankruptcy Specialist (US Process)

21st February | 10:00 AM Onwards

Job Level: 3A | Location: Pune | Shift: US | Voice Quality: CEFR C1

Why You Should Apply

If you're an experienced Collections or Bankruptcy professional who thrives in a fast-paced environment and is ready to accelerate your career with Infosys BPM, this is your chance. Were hiring immediately, and shortlisted candidates will receive on-the-spot evaluations!

This is a walkin drive, so no waiting, no delays just walk in and interview directly!

Role: Collections Representative / Bankruptcy Specialist

Experience Required

Minimum 2 years in Collections or Bankruptcy (mandatory)

Shift

US Shift (Night Shift)

Work Mode

Onsite (Call Center Environment)

Notice Period

Immediate Joiners Preferred

• Date: 21st February
• Timing: 10:00 AM onwards
• Entry Allowed Till: 1:00 PM (Post this, only exceptional cases will be considered)
• Venue:
• Ascendas International Tech Park SEZ, PHIII
• Plot No. 18, International Tech Park
• Walkin POC: Dilip

About the Role

Join our dynamic Inbound + Outbound Contact Center Team, where you will:

• Handle high-volume customer calls efficiently.
• Understand customers' financial situations using FFQs & probing.
• Provide repayment solutions & negotiate payment plans.
• Manage delinquency buckets and ensure compliance.
• Offer accurate information on services, complaints, and cancellation queries.
• Resolve concerns and escalated special cases when needed.
• Maintain detailed and accurate documentation in internal systems.

Bankruptcy Specialist Additional Responsibilities (If Applicable)

• Manage cases under Chapters 7, 11, 13 of U.S. Bankruptcy Code.
• Conduct research and maintain precise documentation for GreenSky.
• Ensure strict compliance with federal/state bankruptcy laws.
• Exercise independent judgment, professionalism, and confidentiality.
• Meet individual performance goals and compliance requirements.
• Strong experience in Collections / Bankruptcy
• Ability to handle pressure & difficult conversations
• Multitasking: type & talk simultaneously
• High attention to detail & accuracy
• Good interpersonal and customer handling abilities
• Ownership mindset & adaptability to process changes

Qualifications

Required

• Minimum 2 years in Collections or Bankruptcy
• Computer proficiency
• Experience in financial services, customer support, or recovery process

Preferred

• Bachelors degree or Paralegal certification
• 2 years of Legal Operations experience
• Familiarity with PACER, LexisNexis, document management systems
• 1 year of bankruptcy/probate experience

Work Schedule

• 24/7 rotational shifts (US shift mandatory)

How to Apply?

Bring your updated resume, ID proof, and walk into the venue on 21st February, anytime between 10:00 AM to 1:00 PM.

Take the Next Step in Your Career Join Infosys BPM!

This is your opportunity to work with a globally trusted organization, build your expertise, and unlock new career growth.

See you at the walkin!

For queries: Contact Dilip (POC) at the venue.

Warm Regards,

Talent Acquisition Team

Human Resources | INFY HR

Bangalore | Pune | Global Locations