Walkin Drive Process Specialist at Bangalore on 13th March 26

Infosys BPM; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading financial services company in Bangalore is looking for a Process Specialist (Promotions Support) to handle client complaints with empathy and professionalism. Applicants must have 2–3 years of complaint resolution experience, a graduation degree, and strong communication skills. Experience with tools like Client Central and AWS is essential. This role offers a chance to contribute to client satisfaction in a regulatory-compliant manner, making a significant impact on the company's reputation.

Qualifications

• 2–3 years of experience in complaint resolution within the financial services industry.
• Strong command over professional written communication and grammar.
• Ability to handle verbal and written client complaints for centrally supported business units.

Responsibilities

• Provide full resolution and response to verbal and written client complaints.
• Ensure regulatory compliance and operational accuracy.
• Minimize risk for regulatory and reputational concerns.

Skills

Complaint resolution experience

Verbal and written communication

Training in financial services

Problem-solving

Education

Graduation degree

Tools

Client Central

Digital Admin Hub

AWS

Microsoft Office

Job description

Walk-in Drive for Process Specialist (Promotions Support) – Bangalore, 13 March 2026

Infosys BPM Ltd. invites you to attend a walk‑in interview on 13 March 2026 at our Bangalore office.

Location: Infosys Limited, No. 40/P‑41/P, Building #68, Gate #2 Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100 (Landmark: between Sunik Industries and Tejas Networks).

Role

Process Specialist – Promotion Support

Job Summary

Provide full resolution and response to verbal and written client complaints for centrally supported business units (Community Bank, Contact Center, Mortgage, Promotions, etc.) in a professional and empathetic manner while ensuring regulatory compliance and operational accuracy. Ensure risk is minimized for regulatory and reputational risk by ensuring teammates within Business Units promptly and accurately complete intake of complaints received from clients, federal and state regulatory agencies, and other parties.

Experience & Education

2–3 years of experience in complaint resolution within the financial services industry; graduation degree required.

Notice Period

0–15 days.

Mandatory Skills

• 2–3 years of experience in complaint resolution within the financial services industry.
• Ability to handle verbal and written client complaints for centrally supported business units.
• Ensure all client concerns are addressed accurately and in a timely manner.
• Strong command over professional written communication and grammar.
• Hands‑on experience with tools such as Client Central, Digital Admin Hub, AWS.
• Proficiency in Microsoft Office and basic computer applications.
• Strong problem‑solving and critical‑thinking skills.

Good to Have Skills/Tools

• Ability to develop and maintain excellent client relations and display genuine concern while working towards solutions.
• Experience in a financial services call centre, bank operations or retail lending function.
• Basic experience with Salesforce or AWS.

Documents to Carry (At Interview)

• 2 sets of updated CV (hard copy).
• Valid ID proof (PAN or Passport).