Information Technology Services Specialist

Mount Talent Consulting Pvt Ltd.; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading company in IT Services is seeking an IT Senior Specialist to join their team in Gurugram. The role involves executing local IT projects, managing stakeholders, and providing technical solutions. Ideal candidates will have 7-11 years of experience, strong technical proficiency, and ITIL certification.

Qualifications

• 7-11 years of experience in IT.
• ITIL Foundation certification (v3 or v4) preferred.
• Strong communication skills for technical concepts.

Responsibilities

• Execute local IT projects and provide solutions.
• Manage local stakeholders to ensure high customer care.
• Diagnose problems and escalate as needed.

Skills

PC/laptop hardware

software

telecommunications

mobile devices

networking

server administration

Windows 10

Windows Server

Mac OS

Microsoft Office

Cloud file sharing

ITIL Foundation certification

LAN and IP networking

SCCM

VoIP

Job description

Direct message the job poster from Mount Talent Consulting Pvt Ltd.

As an IT Senior Specialist, you work closely with a team of IT professionals with the primary responsibility to execute local IT projects, provide solutions to issues, and help manage local stakeholders to ensure the team is delivering a high level of customer care.

Role: IT Senior Specialist

Experience: 7-11 years

Location: Gurugram

Job Description - Technical proficiency

• Broad experience in PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration.
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area.
• Experience in effectively communicating and presenting technical concepts to management, peers, and staff.
• Support experience with Windows 10, Windows Server, Mac OS, Microsoft Office, and Cloud file sharing.
• Experience with MS Teams/Zoom/WebEx meeting setup and basic troubleshooting.
• ITIL Foundation certification (v3 or v4) and/or a clear understanding of the ITIL system and ticketing processes.
• Knowledge of LAN and IP networking and ability to approach issues logically using OSI model or similar.
• SCCM or imaging software experience.
• Exposure to cloud technology.
• VoIP experience.
• Experience working with teams.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology, Consulting, and Engineering

Industries

• IT Services and IT Consulting, Software Development, and Custom Software Development