Desktop Support Specialist Engineer

Ventra Health, Inc.; Chennai District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Performance-based incentive plan

Job summary

Ventra Health, Inc. is seeking a Desktop Support Specialist to be the first contact for IT inquiries and to provide onsite and remote support for software, hardware, printers, and video conferencing.

The role includes imaging builds, asset tracking, and contributing to process improvements while maintaining HIPAA confidentiality and supporting after-hours requests when needed.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• At least three (3) years providing telephone and remote based technical support and/or desk-side technical support, working with Microsoft Windows, internet, and network technologies.

Responsibilities

• Serve as the initial point of contact for telephone and email inquiries.
• Provide onsite and remote support to users.
• Support users with Microsoft Windows v10/11+, Microsoft Office and O365 product suites.
• Desktop/Laptop imaging builds, rebuilds, and deployments.
• Updating and tracking IT assets including software licensing and hardware inventory.
• Participates with research, documentation, planning, implementation, and ongoing support.
• Basic troubleshooting with wired and wireless networking.
• Document standard operating procedures as requested and identify and improve processes and procedures used by the team.
• Follow up on calls that are escalated to other groups and departments.
• Maintain confidentiality and protect trade secrets as required by HIPAA, clients, and company policies.

Skills

Customer service

Verbal communication

Written communication

End-user support

Time management

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Windows 10/11

Office 365

Printers

Video conference systems

Remote technologies

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

• The Desktop Support Specialist will serve as the initial, and escalation, point of contact for telephone and email inquiries for the company’s software applications, hardware, printers, video conference, and remote technologies. The position will provide onsite and remote system and application support to users on a regular basis and occasional after-hours and emergency requests.

Essential Functions and Tasks

• Serve as the initial point of contact for telephone and email inquiries.
• Provide onsite and remote support to users.
• Support users with Microsoft Windows v10/11+, Microsoft Office and O365 product suites.
• Desktop/Laptop imaging builds, rebuilds, and deployments.
• Updating and tracking IT assets including software licensing and hardware inventory.
• Participates with research, documentation, planning, implementation, and ongoing support.
• Basic troubleshooting with wired and wireless networking.
• Document standard operating procedures as requested and identify and improve processes and procedures used by the team.
• Follow up on calls that are escalated to other groups and departments.
• Maintain confidentiality and protect trade secrets as required by HIPAA, clients, and company policies.
• Perform related work as assigned.

Education and Experience Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• At least three (3) years providing telephone and remote based technical support and/or desk-side technical support, working with Microsoft Windows, internet, and network technologies.

Knowledge, Skills, and Abilities

• Strong customer service and personnel skills.
• Excellent written and verbal communication skills.
• Possess the ability to interface with end-users effectively.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Strong knowledge on the use of a computer, telephone, internet, copier, fax, and scanner. As well has system imaging and deployment (desktop and laptop).
• Solid knowledge of PC systems (desktop and laptop), as well as imaging and deployment.
• Ability to manage time and workload effectively.

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services.These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at [e-mail] to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.