Hardware Support Tech (Network Troubleshooting) | Onsite

Emapta Global; Coimbatore District; On-site; INR 400,000 - 500,000; Full time

Benefits offered by this job

Competitive compensation

Medical and life insurance

Benefits package

Modern office

Mentorship & exposure

Inclusive culture

Upskilling via Emapta Academy

Job summary

Emapta Global in Coimbatore, India, seeks a Senior Hardware Support Technician for night shifts aligned to US Eastern Time. Onsite role handling hardware, software, printers, interfaces, and networking within a large healthcare tech ecosystem.

The candidate will diagnose issues, document interactions, train staff, and collaborate with global teams, enjoying mentorship, career growth, and a diverse, inclusive culture.

Qualifications

• 3-5 years hands-on experience in IT systems, hardware installation, application support, or remote IT Help Desk environments.
• Strong technical knowledge of computers, printers, interfaces, and networking equipment used in business settings.
• Proven ability to diagnose and resolve hardware, software, connectivity, and network issues.
• Customer-facing technical support experience; healthcare or pharmacy tech exposure is advantageous.
• Knowledge of security best practices for safeguarding sensitive information.
• Excellent written, verbal, and phone communication; explain technical concepts clearly.
• Strong troubleshooting, time management, and multitasking in fast-paced support environments.
• Independent and customer-focused with ownership of issues; quick learner of new tech.

Responsibilities

• Respond promptly to help desk tickets and phone calls from pharmacies.
• Troubleshoot and resolve issues involving printers, computers, interfaces, and networking equipment.
• Document technical support activities and maintain detailed records of all customer interactions.
• Consult with pharmacy staff to optimize technology setups and recommend system improvements.
• Provide training on software applications and hardware devices; deliver exceptional customer service.
• Collaborate with team members to resolve complex issues and maintain service continuity.
• Identify recurring issues and contribute to long-term solutions; participate in trainings to stay current.

Skills

IT support

Hardware diagnostics

Printer hardware

Networking

Customer support

MS Teams

Communication skills

Troubleshooting

Independent work

Fast learner

Office equipment

Education

High school diploma

Job description

Put Proven IT Support Expertise Behind Business-Critical Technology

Our client powers an extensive healthcare technology ecosystem supporting approximately 16,000 pharmacies and more than 50 million active patients. Its integrated technology spans pharmacy management software, operational solutions, transaction processing, and patient engagement across community, long-term care, outpatient, and other pharmacy settings. For technology professionals, this means supporting systems that streamline workflows, strengthen patient care, and keep essential healthcare operations performing reliably at significant scale.

Job Description

When the obvious fix doesn't work, experience makes the difference. Bring your troubleshooting depth to a Senior Hardware Support Technician role where you'll diagnose hardware, software, printer, interface, connectivity, and networking issues while guiding users toward reliable resolutions. Your expertise will help keep essential technology performing across a large-scale operational network. Through Emapta, you'll build a global career backed by international collaboration, continuous learning, professional stability, and a Top 1% experience created for high-performing technical talent.

Job Overview

• Employment Type: Full Time
• Shift: Night Shift | 9:00 PM to 6:00 AM EST aligned with the US Eastern Time Zone (Must be amenable to shifting schedules within that time zone), Weekends Off
• Work Setup: Onsite, Coimbatore, Tamil Nadu, India
• Competitive compensation package
• Medical and life insurance
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible office
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive work culture
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• 3-5 years of hands‑on experience in IT systems, hardware installation, application support, or remote IT Help Desk environments
• Strong technical knowledge of computers, printers, interfaces, and networking equipment used in business environments
• Proven ability to independently diagnose and resolve hardware, software, connectivity, and network‑related technical issues
• Customer‑facing technical support experience; healthcare or pharmacy technology exposure is advantageous
• Knowledge of security best practices for safeguarding sensitive healthcare information
• Excellent written, verbal, and phone communication skills, with the ability to explain technical concepts clearly to non‑technical users
• Strong troubleshooting, time management, prioritization, and multitasking capabilities in fast‑paced support environments
• Independent and customer‑focused, with sound technical judgment, discretion, integrity, and ownership of assigned issues
• Ability to quickly learn new hardware, applications, technologies, and products
• Proficiency with Microsoft Teams, computers, and standard office equipment
• Minimum high school diploma or equivalent
• Access to a reliable high‑speed internet connection and an appropriate approved workspace

Your Daily Tasks

Technical Support

• Respond promptly to help desk tickets and phone calls from pharmacies
• Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment
• Document technical support activities and maintain detailed records of all customer interactions

Customer Success

• Consult with pharmacy staff to optimize technology setups and recommend system improvements
• Provide training on software applications and hardware devices
• Deliver exceptional customer service and ensure a positive support experience for pharmacy teams
• Collaborate with technical support team members to resolve complex issues and maintain service continuity
• Identify recurring technical issues and contribute to developing long‑term solutions
• Participate in regular meetings and training sessions to stay current on technical support best practices and industry trends

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work‑life balance is more than just a promise‑it's a reality.