Information Technology Leader

Lutron Electronics Co., Inc; Gurgaon; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Lutron Electronics in Gurgaon, India, seeks a technically driven Salesforce Team Leader to head the A3E Salesforce Support Team, overseeing daily workload, project deliverables, priority management, and escalation of technical issues.

You will work across Salesforce clouds (Sales, Service, Marketing, B2B Commerce, Revenue Cloud, Field Service), interact with users across regions, mentor team members, and drive process improvements to ensure high-quality support and smooth operations.

Qualifications

• Bachelor's or 4-year engineering degree in CS/IT/Engineering with 60%+.
• 10-15 years of Salesforce Developer/Administrator experience.
• Strong knowledge of at least one Salesforce Cloud (Sales or Service) mandatory.
• Familiarity with Agile/Scrum development processes and best practices.
• Experience leading functional teams is mandatory.
• Proactive attitude towards platform enhancements and best practices.
• Strong problem-solving and written/communication skills.
• Salesforce certifications and Trailhead learnings preferred.

Responsibilities

• Lead day-to-day operations of the A3E Salesforce Support Team across multiple Salesforce clouds.
• Manage workload, project deliverables, and priority handling; escalation of technical issues.
• Collaborate with Salesforce developers, testers, and architects to implement capabilities.
• Plan and deliver training and onboarding for new team members.
• Provide day-to-day supervision and drive process improvements.

Skills

Salesforce Cloud (Sales/Service)

Team leadership

Agile / Scrum

Strong communication

Education

Bachelor's degree in Computer Science or IT or Engineering

Job description

Overview

Lutron’s Gurgaon team is seeking a technically driven professional to lead our Salesforce support team. In this role, the SFDC Team Leader will be responsible for the day-to-day work of the A3E Salesforce Support Team. She/he will be accountable for managing the daily workload, project deliverables, priority management, handling technical issue escalation, performing technical tasks, ensuring the quality of the team's output, being involved directly in daily tasks

Responsibilities

• Work across multiple Salesforce clouds, including Sales, Service, Marketing, B2B Commerce, Revenue Cloud and Field Service
• Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes
• Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
• Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities
• Collaborate with team members using strong written and verbal communication skills
• provide technical support and guidance to the team on the day-to-day support tasks
• Plan and run the training and onboarding plans for new team members
• Provide day-to-day supervision to the team members
• Identify, suggest and drive process improvement

Qualifications

• Minimum 3-year degree in Computer Science or Information Technology with a 60% and above, or a 4-year degree in engineering/technology
• 10-15-year experience as a Salesforce Developer or Administrator
• Strong knowledge on at least one Salesforce Cloud is mandatory, preferable Sales or Service clouds; knowledge or exposure to other clouds would be a strong plus
• Knowledge and experience of software development processes and best practices (Agile or Scrum)
• Experience with leading functional teams is mandatory
• A proactive attitude to platform enhancements and desire to implement best practice solutions
• Strong problem-solving and strong written and communication skills
• Strong service mind-set
• Strong attention to details
• Salesforce certifications and Trailhead learnings are preferred

Benefits

Lutron Electronics’ position as theworldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Aff… We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics. #LI-KM1