Information Technology Analyst

SourcingXPress; Hyderabad; On-site; INR 700,000 - 800,000; Full time

Job summary

A company in the life sciences field is seeking a technical support role in Hyderabad. The position involves monitoring and tracking IT incidents, providing routine support, and assisting in infrastructure maintenance. Ideal candidates should hold an associates or bachelor's degree in a technical field and possess strong problem-solving, communication, and organizational skills. Familiarity with Windows environments and certifications like CompTIA A+ are preferred. Join a team dedicated to optimizing commercializations through advanced analytics and technology.

Qualifications

• Associates/bachelor’s degree in technical field or equivalent work experience.
• Familiarity with Active Directory and Windows security/administration.
• Proficiency with Microsoft Office products such as Excel, PowerPoint, and Word.
• Able to lift, move, and carry up to 50 pounds.
• Self-motivated with strong attention to detail.

Responsibilities

• Monitor and track incidents to provide quality technical support.
• Provide routine support for end users with IT-related issues.
• Troubleshoot and repair computer systems and peripheral equipment.
• Train users on connectivity software.
• Assist with infrastructure maintenance as skills permit.

Skills

Attention to detail

Problem-solving skills

Communication skills

Organisational skills

Collaboration skills

Education

Associates/bachelor's degree in a technical related field

Tools

Active Directory

Microsoft Office (Excel, PowerPoint, Word)

CompTIA A+

Network+

Security+

Job description

Job Description

Company: Beghou

Website: Visit Website

Business Type: Enterprise

Company Type: Product & Service

Business Model: B2B

Funding Stage: Bootstrapped

Industry: Information Technology

Salary Range: ₹ 7-8 Lacs PA

Job Description

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices.

Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.

This position will provide technical support to employees in the India Offices and in other locations. This role is responsible for tracking all incidents to completion, building new PC’s and training employees on the use of connectivity software in a Windows environment.

Secondarily, this role will also assist with infrastructure maintenance and enhancements as skills permit with our state-of-the-art technology. This includes support and maintenance of our virtual environment, tiered storage, and backup infrastructure, such as backup and replication maintenance, file recovery and enhancements.

Responsibilities

• Monitors and tracks incidents to provide quality and timely technical support to our headquarters employees and satellite offices.
• Provides routine support for end users with IT-related issues in a timely and professional manner.
• Answers, evaluates and prioritises incoming ticket requests for IT service in a professional, courteous manner.
• Troubleshoots and repairs computer systems and peripheral equipment.
• Performs basic computer hardware and software installations.
• Trains users on connectivity software.
• Assists with infrastructure maintenance and enhancements as skills permit.
• Monitors and maintains backup & replication jobs and file recovery as needed.
• Monitors and troubleshoots system health; adjusts volumes and VMs as needed.
• Appropriately escalates unsolved issues to the appropriate internal team
• Provides infrastructure enhancements such as software & hardware upgrades, performance tuning, etc.
• Performs other job-related duties as assigned.

Qualifications

• Associates/bachelor’s degree in technical related field or equivalent work experience.
• Familiarity with Active Directory and Windows security/administration.
• Proficiency with Microsoft Office products such as Excel, PowerPoint, and Word.
• Candidate must be able to lift, move and carry up to 50 pounds.
• Self-motivated with excellent attention to detail.
• Strong problem-solving skills.
• Excellent communication and collaboration skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with others and adapt quickly.
• Strong organisational and time management skills.
• CompTIA A+, Network+, and/or Security+ certification preferred.

DESIRED TECHNOLOGIES

• Physical / Virtual Server environments (ESXi / VMware)
• Storage area networks (PowerStore/PowerScale)
• Backup / Disaster Recovery (PPDM, Data Domain or equivalent)
• Ticketing system (KACE 1000)
• Windows Imaging/Scripting (K2000)
• Microsoft operating systems (Windows 11/Servers)
• Mac support (Mosyle)
• Office products, including Office365
• Networking component/experience preferred (Switches, Appliances, Firewalls)