Information Technology Analyst

SourcingXPress; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

SourcingXPress in Bengaluru is looking for a dedicated IT Support professional responsible for providing technical support to our headquarters and satellite offices. Key responsibilities include monitoring incidents, troubleshooting systems, and performing installations and enhancements.

The ideal candidate should hold an Associate’s or Bachelor's degree in a technical field, possess strong problem-solving skills, and have experience with Microsoft Office products. Familiarity with IT security and backup systems is preferred.

Qualifications

• Familiarity with Active Directory and Windows security/administration.
• Proficiency with Microsoft Office products such as Excel, PowerPoint, and Word.
• CompTIA A+, Network+, and/or Security+ certification preferred.

Responsibilities

• Monitors and tracks incidents to provide quality technical support.
• Troubleshoots and repairs computer systems and peripheral equipment.
• Provides routine support for end users with IT-related issues.

Skills

Problem-solving skills

Communication skills

Organizational skills

Attention to detail

Education

Associate’s/bachelor’s degree in a technical related field

Tools

Active Directory

Windows operating systems

Office365

Backup/Disaster Recovery systems

KACE 1000

Job description

Job Description

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third‑party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices.

Our mission

Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.

Secondarily, this role will also assist with infrastructure maintenance and enhancements as skills permit, including support and maintenance of our virtual environment, tiered storage, and backup infrastructure, such as backup and replication maintenance, file recovery and enhancements.

Responsibilities

• Monitors and tracks incidents to provide quality and timely technical support to our headquarters employees and satellite offices.
• Builds new PCs and trains employees on the use of connectivity software in a Windows environment.
• Provides routine support for end users with IT‑related issues in a timely and professional manner.
• Answers, evaluates and prioritises incoming ticket requests for IT service in a professional, courteous manner.
• Troubleshoots and repairs computer systems and peripheral equipment.
• Performs basic computer hardware and software installations.
• Trains users on connectivity software.
• Assists with infrastructure maintenance and enhancements as skills permit.
• Monitors and maintains backup & replication jobs and file recovery as needed.
• Monitors and troubleshoots system health; adjusts volumes and VMs as needed.
• Appropriately escalates unsolved issues to the appropriate internal team.
• Provides infrastructure enhancements such as software & hardware upgrades, performance tuning, etc.
• Performs other job‑related duties as assigned.

Qualifications

• Associate’s/bachelor’s degree in a technical related field or equivalent work experience.
• Familiarity with Active Directory and Windows security/administration.
• Proficiency with Microsoft Office products such as Excel, PowerPoint, and Word.
• Candidate must be able to lift, move and carry up to 50 pounds.
• Self‑motivated with excellent attention to detail.
• Strong problem‑solving skills.
• Excellent communication and collaboration skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with others and adapt quickly.
• Strong organisational and time management skills.
• CompTIA A+, Network+, and/or Security+ certification preferred.

Desired Technologies

• Physical / Virtual Server environments (ESXi / VMware)
• Storage area networks (PowerStore/PowerScale)
• Backup / Disaster Recovery (PPDM, Data Domain or equivalent)
• Ticketing system (KACE 1000)
• Windows Imaging/Scripting (K2000)
• Microsoft operating systems (Windows 11/Servers)
• Mac support (Mosyle)
• Office products, including Office365
• Networking component/experience preferred (Switches, Appliances, Firewalls)