Informatica PowerCenter Application Support Professional

Infosys; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Infosys in Hyderabad is seeking an experienced Informatica PowerCenter Application Support Engineer to provide production support, monitoring, and maintenance of ETL workflows. The role requires strong expertise in Informatica PowerCenter, SQL, Unix/Linux, and incident management in a production environment.

You will monitor batch jobs, troubleshoot defects, perform root cause analysis, and collaborate with development, database, and infrastructure teams.

Qualifications

• Experience in Informatica PowerCenter administration and production support.
• Strong SQL skills with Oracle, SQL Server, Teradata, or PostgreSQL.
• Proficient in Unix/Linux commands and shell scripting.
• Familiar with incident, problem, and change management processes.
• Experience with ServiceNow, Remedy, or Jira for ticketing.
• Knowledge of SLA management and production support workflows.
• Excellent troubleshooting and analytical skills.

Responsibilities

• Provide L2/L3 production support for Informatica PowerCenter applications and ETL workflows.
• Monitor batch jobs, workflows, sessions, and data pipelines to ensure successful execution.
• Analyze and resolve production incidents, service requests, and problem tickets within agreed SLAs.
• Troubleshoot ETL failures, performance issues, and data discrepancies.
• Perform root cause analysis (RCA) and implement preventive measures.
• Work closely with development, database, infrastructure, and business teams to resolve issues.
• Support deployment activities and application releases.
• Monitor data loads and ensure data accuracy, integrity, and completeness.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Participate in on-call support and weekend release activities when required.

Skills

Informatica PowerCenter

SQL

Unix/Linux

Incident management

Ticketing tools

SLA management

Troubleshooting

Education

MCA

MSc

MTech

BTech

Tools

ServiceNow

Remedy

Jira

Job description

Job Description

We are looking for an experienced Informatica PowerCenter (PC) Application Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of ETL workflows and data integration processes. The ideal candidate should have strong expertise in Informatica PowerCenter, SQL, Unix/Linux, and incident management within a production support environment.

Roles Responsibilities

• Provide L2/L3 production support for Informatica PowerCenter applications and ETL workflows.
• Monitor batch jobs, workflows, sessions, and data pipelines to ensure successful execution.
• Analyze and resolve production incidents, service requests, and problem tickets within agreed SLAs.
• Troubleshoot ETL failures, performance issues, and data discrepancies.
• Perform root cause analysis (RCA) and implement preventive measures.
• Work closely with development, database, infrastructure, and business teams to resolve issues.
• Support deployment activities and application releases.
• Monitor data loads and ensure data accuracy, integrity, and completeness.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Participate in on-call support and weekend release activities when required.

Technical Requirement

• Strong experience in Informatica PowerCenter administration and support.
• Good knowledge of ETL concepts, mappings, workflows, sessions, and repositories.
• Strong SQL skills with databases such as Oracle, SQL Server, Teradata, or PostgreSQL.
• Experience with Unix/Linux commands and shell scripting.
• Knowledge of incident, problem, and change management processes.
• Experience with ticketing tools like ServiceNow, Remedy, or Jira.
• Understanding of production support processes and SLA management.
• Excellent troubleshooting and analytical skills.

Educational Requirement

• MCA
• MSc
• MTech
• BTech

Preferred Skills

Technology->Data Integration and ETL->Informatica->Informatica - Informatica Power Exchange

Service Line

Data Analytics Unit