Informatica PowerCenter Support Engineer

Infosys; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Infosys in Hyderabad is seeking an experienced Informatica PowerCenter Application Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of ETL workflows and data integration processes.

The ideal candidate will have strong PowerCenter expertise, solid SQL skills, and hands-on experience with Unix/Linux, incident management, and on-call support, including weekend releases. Collaboration with development, DB, and infra teams is essential.

Qualifications

• Experience in Informatica PowerCenter administration and production support.
• Strong SQL skills with databases such as Oracle, SQL Server, Teradata, or PostgreSQL.
• Proficient in Unix/Linux commands and shell scripting.
• Knowledge of incident, change, and problem management processes.

Responsibilities

• Provide L2/L3 production support for Informatica PowerCenter applications.
• Monitor batch jobs, workflows, sessions, and data pipelines for successful execution.
• Analyze and resolve incidents within SLAs.
• Troubleshoot ETL failures and data discrepancies.
• Perform RCA and preventive measures.
• Collaborate with development, DB, infra, and business teams to resolve issues.
• Support deployment activities and releases.
• Monitor data loads and ensure data accuracy.
• Create and maintain SOPs and knowledge base articles.
• Participate in on-call support and weekend releases.

Skills

Informatica PowerCenter

SQL

Unix/Linux

Incident management

Production support

Root cause analysis

On-call support

Education

MCA/MSc/MTech/BTech

Tools

ServiceNow

Remedy

Jira

Job description

Job Description

We are looking for an experienced Informatica PowerCenter (PC) Application Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of ETL workflows and data integration processes. The ideal candidate should have strong expertise in Informatica PowerCenter, SQL, Unix/Linux, and incident management within a production support environment.

Roles Responsibilities

• Provide L2/L3 production support for Informatica PowerCenter applications and ETL workflows.
• Monitor batch jobs, workflows, sessions, and data pipelines to ensure successful execution.
• Analyze and resolve production incidents, service requests, and problem tickets within agreed SLAs.
• Troubleshoot ETL failures, performance issues, and data discrepancies.
• Perform root cause analysis (RCA) and implement preventive measures.
• Work closely with development, database, infrastructure, and business teams to resolve issues.
• Support deployment activities and application releases.
• Monitor data loads and ensure data accuracy, integrity, and completeness.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Participate in on‑call support and weekend release activities when required.

Technical Requirement

• Strong experience in Informatica PowerCenter administration and support.
• Good knowledge of ETL concepts, mappings, workflows, sessions, and repositories.
• Strong SQL skills with databases such as Oracle, SQL Server, Teradata, or PostgreSQL.
• Experience with Unix/Linux commands and shell scripting.
• Knowledge of incident, problem, and change management processes.
• Experience with ticketing tools like ServiceNow, Remedy, or Jira.
• Understanding of production support processes and SLA management.
• Excellent troubleshooting and analytical skills.

Educational Requirement

• MCA,MSc,MTech,BTech

Preferred Skills

• Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Center

Service Line

• Data Analytics Unit